Contents 35


institution’s group chief data and intelligence officer calls an “end-to- end data” system from back offices to customers. Andrea Valentino catches up with Dr Shivaji Dasgupta to learn more, along the way examining how data accessibility is as vital as the information itself, the importance of liaising with colleagues across the c-suite – and how solid data could ultimately help the planet, even as it bolsters UniCredit itself.


On page 25 T+1: Revving up for real-time settlement


Human capital management


35 Talent in transition With the skills gap in banking increasingly evident, growing from within is fast becoming the solution across the sector – hardly surprising given the falling number of potential candidates for roles. Andrew Tunnicliffe explores the mounting desire of the industry to support the up- and reskilling of its workforce, speaking with Lloyds Banking Group’s organisation and capability director Ben Auty, and the Swindon and Wiltshire Institute of Technology’s managing director Darran Marks.


38 Build a financial services workforce for the future Workday,


Future Banking / www.nsbanking.com Fraud prevention & security


40 Fake it till you make it While opportunities abound for leveraging artificial intelligence (AI) and machine learning (ML) tools to improve efficiency, customer service and profitability across finance, banks equally face threats from cybercriminals – who can exploit those same tools to generate convincing scams and cheat unsuspecting customers. But with increasingly sophisticated AI-assisted fraudsters making an appearance, banks are now fighting fire with fire, deploying their own AI and ML defences. Tallha Abdulrazaq investigates, exploring how AI and ML can both help and hinder


financial institutions battling to protect their customers from fraud.


Governance, risk & compliance


43 ‘European Taxonomy’ targets banks’ green reporting Ramping up since 2021, the so-called ‘European Taxonomy’ is forcing the continent’s banks to transform their reporting stances. Already obliging institutions to disclose their assets across a range of metrics, an update due to come into force next year introduces a tough set of universal standards across business. But past the headlines, what exactly does the taxonomy expect banks to do?


46 Exploring collaboration, fragmentation, innovation Sibos


48 Banking on a cooler future With the climate under increasing pressure, banks are being called upon to help in our collective fight to protect it. One way of answering the call is to support retail customers to make sustainable investments. Andrew Tunnicliffe talks with ING’s global head of sustainability Anne- Sophie Castelnau, and Eric Usher, head of the UNEP Finance Initiative, to find out how finance is redrawing the battle lines.


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