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GOOD TIMES: Domus is finding the vended market a good place to be in North America


marketing for North America told LCNi last year the company experienced record growth in the North American market. According to Nagle: “In the vended market, we worked with quite a number of investors who were new to the industry, as well as repeat customers. For on-premises laundry (OPL) businesses, this market has continued to grow for us, particularly in the hospitality sector. The beginning of 2025 has some challenges with tariffs and uncertainty in the market, but we have seen a growing interest in our high spin washers and our technology platform, DomusConnect. Customers are excited about the capabilities of DomusConnect and how it simplifies managing their businesses.”


Despite the generally cloudy forecast, Nagle remains optimistic regarding future prospects of the market. “We believe the laundry industry will continue to grow and be a viable investment for entrepreneurs in the vended sector. For both vended and on-premises laundry, our machines are designed to save water, time, and energy. The laundry manager or owner can program the machines, analyze water and utility usage, and make changes from wherever they are, at any time. The remote capabilities are very important to customers today. For the drycleaning industry, washers come ready and capable for wetcleaning, which can help drycleaners address the challenges they are experiencing.”


Particularly high hopes for the company are put on its ECOSMART Laundry, concept which was officially presented during


Texcare International 2024 in Frankfurt, Germany.


In the meantime, representatives of another global player, Jensen, also believe that despite the current trade disputes and volatility of the US economics, its market, as well as the markets of other North American states will remain among the most priority markets in years to come. Patrick Gittard, official spokesman for Kensen USA Inc hopes that the company will continue its development in the North American market within the next several years despite the existing challenges. Gittard comments: “Although we do see growing caution as a result of the market situation, we are still very optimistic about the future of the laundry industry. Jensen is very well positioned to service the market and help customers navigate many of the challenges ahead. In addition to a strong product portfolio and a dedication to delivering service to meet the highest expectations, our robotics solutions are gaining traction in the US market partially due to the continued labour pressures but also due to the change in the perception of the equipment as tested and reliable – and no longer a prototype. Additionally, we formed a team for helping advise customers on Automation, which we nickname the ‘A-Team’.”


Gittard adds that thanks to its managing policy, Jensen has avoided many of the challenges faced by other suppliers, like long lead times, for one. However he acknowledges the number of existing problems, which may prevent the more active development of the company.


“Of course the tariff situation is a challenge, but nobody can predict the longevity or severity of the impact. Lastly, one often overlooked but still important challenge is the aging personnel in the industry. The people who built the market over the last 40 years are going into retirement. Jensen is fully committed to the future of our customers by implementing succession planning as well as a robust training program for the next generation, and customers have commented that they appreciate this.” And, he also adds, energy issues are also attracting attention from the company.


The North American market has always been a target for German manufacturer and solutions provider Kannegiesser, which in recent years has significantly expanded its local portfolio and range. As the company points out, in 2024 and early 2025, it introduced the RFT Dry Work Line and eVue PRO software. The RFT system, with its cutting-edge robotics and 3D camera technology. The new technology tackles the labour shortages head-on, bringing on a new level of reliability and precision. As an official spokesman of the company also adds, these innovations are not just about boosting productivity; they’re about transforming labour-intensive roles into tech-forward careers and future-proofing plants with intelligent systems. “We’ve learned a lot from our 65 successful installations across Europe, and now we’re bringing these solutions to North America.” The company plans to showcase these advances at the Clean Show 2025 in Orlando, Florida this summer.


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