IT | QUALITY MANAGEMENT
site in advance; responsible employees were assigned. On a weekly basis, users’ requests sent to the technical support were analysed. Requests that went against the technical specification
of the system or proposed changes in the nonconformity management standard formed the basis for the system improvement project, which followed the development stage. Only after the trial stage was complete were the modules “Nonconformity Management”, “Control Operations” put into commercial operation in full. Nowadays 650 organisations are using the system for control operations and nonconformity management.
E-signature implementation The next challenge Rosatom faced with is to assurance legal significance of electronic documents, created in the system and signed with electronic signature. UIS-Quality has two options — enhanced unqualified and
Above: Example of a user’s tasks list
V Personnel training and education Even while preparing for system development, the total number of system users had reached several thousands. All of them must have the necessary competencies for correct organization of work with an industry-wide procedure for nonconformity management based on 8D method. To train employees of industry organisations and suppliers, face-to- face and remote courses were developed on Nonconformity Management and Control Operations, explaining general and process-specific rules of work in the system. Although design of the system was quite an exciting
activity, a cold shower followed in understanding the mistakes made during the development phase. Trial
operation included a number of important steps: ● description of goals, timing and tasks for trial operation; ● setting up the process of collecting and processing user requests;
● connecting users and organising their work in the system; ● control of trial operation.
Below: Nonconformities pie-chart report
The trial operation of the system started at several pilot sites — a design centre, a nuclear power plant construction site and a manufacturing plant. Goals and objectives of the trial operation were communicated to the personnel of each
enhanced qualified electronic signature, both of which were created in full accordance with acting Russian legislation. Enhanced unqualified signature is used for projects outside of the Russian Federation. The functionality of an electronic signature makes it possible to reduce labour costs and speed up any business process, such as one that requires a number of participants to sign certain documents. This service — dubbed enhanced unqualified electronic
signature — is provided free of charge for external partners (suppliers) of Rosatom organisations. In order to get it, the supplier informs contact person of Rosatom organisation about the decision to use electronic signature. Rosatom organisation registers suppliers’ representative data in a system (trusted services platform) which generates the electronic signature for a supplier’s representative. The integration of UIS-Quality and trusted services platform allows us to assign enhanced unqualified electronic signature to any user on demand. During the further work in UIS Quality, in cases when parties need to sign a nonconformity report, incoming inspection report, construction inspection report etc there is no need to print, sign, scan and upload files in the system. If parties contractually agreed to use the system and the electronic signature, all interactions are arranged electronically. Every time a user clicks the button “SIGN” in UIS-Quality, a pin code is sent to the user e-mail. Entering the one-time pin code in the UIS-Quality, the system receives electronic signature of the user with information about organisation, name, surname of the signatory from trust service platform.
UIS-Quality development perspectives In parallel with the transfer of the current functionality into commercial operation, the Quality Management Department of Rosatom initiated a project to further improve the system. The work of the cross divisional working group has been organised, functional and technical requirements have been agreed, and the relevant technical specification was developed. The new project involves automation of new business processes: development, approval and monitoring of quality assurance programmes; maintaining and organising of supplier’s qualification audits performed before contracts signing and some other processes. UIS-Quality is a unique system of its kind that allows
participants in quality management processes to interact in one information field at an inter-organisational level across a wide range. ■
24 | November 2021 |
www.neimagazine.com
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