What Van? Awards 2025 | Customer Service
O
xfordshire based Mediafleet specialises in the supply of vehicle graphics to the vehicle
fleet industry. Te company is geared up to supply in volume to national fleet companies such as National Grid, from providing creative design and artwork, to production of the finished product and applying it to vehicles. Working nationally to support the requirements of these larger operators, the livery can be applied anywhere, be it the port that the vehicles arrive at, the dealer, the converter, or at the Mediafleet hub in Witney. Te company also specialises in rebranding large fleets of existing vehicles, a complex project due to the fact that the vehicles can be widely distributed across the country, and which are in daily use – the aim to keep downtime to an absolute minimum. Building on its win in the 2024 What
Van? Awards, Mediafleet has once again proven to be a worthy winner in this hotly fought category. Not resting on its laurels, Mediafleet has spent much of the intervening period developing its account management function, with a focus on providing a more efficient, client friendly customer service. Recognising the frustration that can occur in any customer facing business when account management and customer service functions operate independently, Mediafleet has combined the functions to create account service managers. Tis means that customers have a single point of contact, whether they are procuring services or require ongoing support. Communication breakdowns are avoided,
Highly commended
and the unnecessary and potentially costly time taken when a customer is passed from one department to another is eliminated. Te relationship between Mediafleet and its clients is cemented from the outset, the account services managers aiming to understand the client’s long term goals, then surmounting any challenges or hurdles that are met on the way, through to the final delivery. Mediafleets ethos is not just to provide
services, it aims to build partnerships. Te close liaison between the client and the account services managers ensures that the client’s vision is fully understood, and that whilst the solution is being developed, that the project remains on track, both from a practical aspect, but also that it remains within budget.
Smooth and secure logistics form
a crucial part in ensuring customer satisfaction and to this end, Mediafleet has created a transportation and storage hub. Tis is located adjacent to the main premises in Oxfordshire and provides safe and secure storage for vehicles which have been collected from anywhere in the UK. Te hub also allows vehicles to be stored once branding has been completed prior to being delivered directly to the locations required by the customer. Tis seamless, one-stop approach is a further testament to Mediafleets commitment to providing the customer with a hassle-free journey, from conception to delivery to site. Te company is proud of the culture
of continual improvement that has been adopted and supported throughout the business. Mediafleet claims that proof of the
Fleet management company
effectiveness of its customer service focus is the brand loyalty displayed by its numerous blue chip clients. In addition, the growth of the business exceeds established trends in the converter market by 400%. One of many glowing customer testimonials comes from Ryan Long, head of light commercial vehicles at Zenith. ‘“Mediafleet offers Zenith the level of communication necessary to deliver the service levels we expect. We’re also provided with a quality product at a competitive price and supported by a customer service programme that delivers on its promises. We will continue to introduce customers to Mediafleet as Zenith trusts them to meet targets and standards.”
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