ISTOCK/TASHI-DELEK


WORK SAFE By Zac Noble


Managing the Dirty Dozen We must do all we can to minimize human errors.


I


WATCH the Oct. 27, 2022, HAI@


Work webinar for more on the Dirty Dozen


T’S WELL DOCUMENTED that approximately three out of four aviation maintenance–related mis- takes revolve around human factors. Folks, that’s three-quarters, or 75%, of maintenance mistakes—mis- takes that are completely preventable. These aren’t material failures or design flaws; they’re


errors committed by you and me, the aircraft mainte- nance mechanic/technician—errors that are within our control. You’ve no doubt heard of the aviation maintenance


“Dirty Dozen.” If not, here’s a quick rundown of this infa- mous group of 12 traps to avoid. 1. Lack of Communication: Listeners typically absorb only a third of what they hear. To optimize your


76 ROTOR MARCH 2023


crew’s retention rate, provide the important informa- tion up front and summarize it at the end of your presentation.


2. Complacency: Complacency stems from being overly confident about a task you’ve done many times before. Beware of and avoid anticipating what you’ll see or what will happen as you do your work. Instead, expect to see something different each time you perform your tasks.


3. Lack of Knowledge: If you’re light on training or experience, let someone in your chain of command know you’re not comfortable with your level of knowledge to perform a task properly and ask for guidance or assistance.


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