AND TAXI COMPANY OWNERS
l Connect: Find a peer group - other transport company owners, or just someone who understands the heartbreak of a flat tyre.
l Laugh: Collect funny stories. Share them at meetings. Laughter can be the best defuser after a stressful day.
7. Professional help: not just for TV detectives
If things get too overwhelming, there’s absolutely no shame in seeking help from a GP or therapist. In fact, the bravest thing you can do is admit when you need a hand - preferably one not holding a taxi radio.
l Buddy system: Pair up staff or drivers for peer support. It’s like a buddy cop movie, only with less chasing and more tea.
l Recognition: Never underestimate the power of a handwritten “thank you” note. Or, for the modern touch, a meme in the staff WhatsApp group.
5. Customers: the good, the bad, and the hilarious
Not every ride goes smoothly. Some customers are delightful, some... well, they provide stories for future dinner parties.
l Training: Teach drivers and staff the basics of de- escalation: “Let me see what I can do,” works wonders. So does, “I’m sorry your dog also wanted a seatbelt.”
l Clear policies: Display clear rules in the office and vehicles. If customers ask why no karaoke is allowed, tell them you’re saving voices for the finals.
l Don’t take it personally: Most grumpy passengers are just having a bad day - sometimes because their driver took them to the wrong Narnia.
6. Self-care: because even managers need TLC
Remember, you can’t pour from an empty petrol tank (or coffee cup).
l Move your body: Dancing around your office totally counts as exercise.
l Eat and sleep: Replacing meals with crisps and coffee is not a long-term strategy. And despite myths, staring at spreadsheets does not replace a good night’s sleep.
PHTM NOVEMBER 2025
l Confidential support: Many transport trade associations offer helplines and resources tailored to your industry. Don’t wait until you’re Googling “how to open a stress ball.”
8. Building resilience (or how to bounce back like a well-tuned suspension)
l Learn from challenges: Next time something goes wrong, write down the lesson. If the lesson is “never let Gary near the office keys,” that’s valid.
l Celebrate everything: Did you get through Monday without a single lost booking? That’s cause for (responsible) celebration!
l Mindfulness: Try meditation, even if it’s just three deep breaths in the car park. Remind yourself that you’re doing your best.
Conclusion
Running a private hire or taxi company will always have its ups and downs - much like a ride over cobblestones. But with boundaries, good humour, strong relation- ships, and the occasional cup of tea, you can keep your mind healthy and your business thriving. And remember: when in doubt, take a deep breath, share a laugh, and maybe hide in the break room for five minutes (just not when the phones are ringing).
Happy driving - and don’t forget to check the back seat for leftover sandwiches.
IT’S GOOD TO TALK
If you’re feeling depressed, anxious or can’t sleep speak to your GP, they are there to help, or contact
www.mind.org.uk www.anxietyuk.org.uk 43
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