Letting Organisations Know


When you are dealing with the affairs of someone who has died, you will need to deal with a number of organisations. People have different circumstances and the organisations to be contacted will vary.


How can you get help to cancel council services


Tell us once This is a free voluntary service.


Following the registration, we will give you a letter with a reference number and details of a website and phone line you should use to notify other parts of the council and some government agencies


How this will help you


It means fewer phone calls, letters or emails for you, saving you time and effort at a difficult time.


Services who can be informed by using Tell us Once


• Housing Benefit • Council Tax •


Libraries


• Electoral Services • Blue Badges • Adult Social Services • Children’s Services • Council Housing • DWP - Pensions and Benefits


• HM Revenue and Customs - Child Benefit, Child Tax Credit and Working Tax Credit, personal taxation


If you do not use Tell Us Once, you may need to notify:


The Department of Work and Pensions to stop state pension payments Tel: 0845 6060 265.


If the deceased received benefits such as Income Support, Jobseeker’s Allowance, Child Benefit or Attendance Allowance tell the Jobcentre Plus or Social Security Office. Tel: 0845 6088 601 Tell HM Revenue and Customs if the deceased received tax credits (Working Tax or Child Tax Credits) Tel: 0845 300 3900


There are also other organisations you may need to notify:


The deceased’s employer or occupational pension provider. They will let you know if the occupational pension can be passed to another family member or surviving civil partner


• The deceased’s personal pension provider, if they have one


Health Services


Tell the deceased’s doctor and any other health service provider they may have used, such as a local hospital, dentist, chiropodist or private health care


Money


Financial organisations will probably ask to see a copy of the death certificate.


• The Inland Revenue as there may be an Income Tax refund due


• Banks or building societies • Credit card companies • Insurance companies


• Post Office savings, premium bonds or stocks and shares


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Sheffield Register Office Bereavement Guide


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