TAPA AMERICAS’ VIEWPOINT
5
‘It was necessary to build trust with our members - to minimize disruption in their businesses and provide clarity, utility, and resources to their company employees, leadership, and customers.’
We knew we needed to vet all sources of intelligence to ensure it was legitimate - and that fact-checking and source vetting would need to be a global effort. It was necessary to build trust with our members - to minimize disruption in their businesses and provide clarity, utility, and resources to their company employees, leadership, and customers.
To successfully achieve those goals, we needed more than just ourselves. That’s one of the more significant benefits of the TAPA ‘network’, which includes the chapters in both EMEA and APAC. Also, our relationships with other trade associations and government entities provided a brain trust of experts with whom we could work with to ensure transparency and legitimacy in what we all were seeing.
We knew that our ‘trusted alliances’ demonstrated that the relationships we formed were grounded in mutual respect and integrity. These trusted
relationships helped us be able to disseminate
worthwhile intelligence updates,
chapter information, and access to resources - shared
through our association’s various means of communication: respective websites, flash alerts, and social media
platforms. EASY TO ACCESS TOOLS
Quarantines, government and corporate health and safety policies, and border closings reduced our members’ support staff. Knowing that, we established easy-to-access tools for supply chain security professionals, logistics providers, and transportation companies to ease that burden. Some examples included:
TAPA Americas’ Covid-19 Toolbox
We designed a ‘Covid-19 Toolbox’ on the TAPA Americas website’s homepage and updated it throughout the day, as new information became available. Daily correspondences went to members with links to the toolbox and requests for worthwhile input and feedback.
Our Board of Directors in the Americas made themselves available to members 24/7 to offer assistance, answer questions, or provide peer- to-peer support and encouragement. Law Enforcement members extended their help and local intelligence in advising our members of threats in their respective areas.
And, a number of our Security Service Provider members offered no cost use of their intelligence reporting, tracking tools, and other product services to all within the Association – no matter what the size of the company.
PCSC Alerts
The Pharmaceutical Cargo Security Coalition utilized its previously developed ‘PCSC Alerts’ and shared them daily. In support of the industry, PCSC lifted their ‘members-only’ requirements for the alerts, making them available to everyone.
Chuck Forsaith, Vice President within the Healthcare Distribution Alliance (Pharmaceutical Cargo Security Coalition) was the conduit of that information share between the pharmaceutical industry and TAPA. One of a variety of SCS experts making themselves available to consult during this time, Chuck was on many people’s speed dial.
C-TPAT Bulletins
Customs-Trade Partnership Against Terrorism (C-TPAT) shared their bulletins with the supply chain community at large and encouraged the cross-sharing of their information throughout numerous government organizations.
Healthcare Ready Updates
Healthcare Ready helps strengthen healthcare supply chains by collaborating with the public health and private sectors by addressing pressing issues before, during, and after disasters. Among their many services, they support supply chain operations, including demand for pharmaceuticals, personal protective equipment, and issues related to workforce, business continuity, and border restrictions.
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