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Security Providers’ views continued.


With the scale of such incidents, it might seem that there is little to be done. However, doing nothing is not an option. There is a legal requirement for owners and occupiers of large spaces to have plans in place: every business and employer in control of a premises must have ‘appropriate procedures to be followed in the event of a serious and imminent danger’. This means identifying risk and making plans for responding to an emergency. As part of this it is essential that security staff are well trained - for example in First Aid. As trained Emergency Response Officers, staff will be part of the immediate response and critical to an effective recovery of a major incident.


But note, plans are all very well but they are only effective if they are regularly reviewed and plans tested. The time to do that is now.


Paul Harvey Board Director Ultimate Security Services


Resource deployment focussed on enhancing


public reassurance through


education and increased collaboration between the police and private security


My own business, Ultimate Security, have been selected by the City of London Police to be part of Project Servator, designed to counter the threat of terrorism. It has been very successful in many ways, including disruption of organised crime, increase in positive outcomes from stop and search and enhanced public reassurance.


This has facilitated a seamless link between the police and the community and shows that the City of London is a hostile environment to those that may be intent to carrying out an act of terrorism or other crime. Project Servator provides extra training for our security officers as well as coordinated joint patrols on selected assignments.


Project Griffin continues to be an effective tool in educating colleagues, clients, customers and members of the public alike. We take great pride in our ability to provide this valuable service through our close working relationship with the City of London and Metropolitan Police. Coupling initiatives such as Griffin and Servator helps protect the businesses and communities we serve.


James Crouch Managing Director Universal Security


In my view, the Insider Threat will continue to be the most significant threat in 2017 for many organisations.


Disgruntled employees, those with criminal 8 © CI TY S ECURI TY MAGAZ INE – WINT ER 2016/ 17


intent or radicalised individuals pose a significant threat to your business. You trust them, they have access to your systems and information and they know how to get round the security. It is believed that 82% of major cyber crime against the corporate world began on the inside.


It’s not just your employees, the threat could come from your contractors, your supply chain or anyone who has access to your systems. Of course, it is not human nature to mistrust our fellow workers and can go against team building, company morale and job satisfaction if organisations do not handle this problem sensitively.


The most effective way of dealing with the insider threat is to focus on both the security systems you put in place and an effective communications and training package for everyone involved with your business. Once people understand that security is there to protect the integrity of the business, and their own job, they realise they have an integral role in security and become part of the solution.


Lorraine Mansfield Strategic Accounts Director VSG


Developing meaningful partnerships


I am writing this article following a very successful exercise carried out with both the City and Metropolitan Police over a weekend in Leadenhall Street, City of London. We worked in partnership to plan and deliver a realistic counter-terrorism training exercise, providing a real-life setting to test the reactions of all involved. This led me to reflect on joint projects in 2016 and future partnership working.


Increasing numbers of children and teenagers are being referred to counter-radicalisation schemes, such as Channel, due to the growing lure of Syria and Isil. With so many ‘eyes and ears’ working in our industry, we can make a real difference, supporting the government’s Prevent strategy and the Channel initiative. The Workshop to Raise Awareness about Prevent (WRAP) encourages security officers to play a part in stopping individuals becoming involved in terrorism. Project Servator is another key area of partnership and I believe will grow into a UK-wide policing project that our industry can support.


The development of meaningful partnerships and security processes has changed significantly in the last decade. The economy, the commercial real estate and the ever- present threat of terrorist attacks have made an impact. Operating costs for providing routine security personnel have increased significantly, alongside an increased


www. c i t y s e cu r i t yma g a z i ne . com


expectation from security programmes.


All of these factors create a significant challenge to the buyer and service provider. An average wage and clean uniform are no longer enough. Today’s officers need to receive competitive wages, comprehensive benefits and award-winning training. There are extensive recruiting efforts to identify quality applicants and retention programmes designed to keep them, together with a full range of further requirements for security providers to meet. In this new era of security, life has become more complex for the security decision maker and that is for good reason. Today’s security is more complex and these partnerships will only work if we recruit, train and retain the right calibre of people into the industry.


David Ward MD Ward Security


We need to be vigilant and alert at all times.


While we can’t always second-


guess the new ways that terrorists look to infiltrate our cities, we can work with a mindset that questions every last detail and aspect surrounding the security of our buildings and our people. Not being afraid to report something unusual, no matter how insignificant or trivial, will ensure we avoid falling into the trap of missing something because it has always looked that way or been done that way. We need to continue to work closely with the police and intelligence services and share information through closed networks such as the CSSC to ensure security alerts are quickly circulated and actioned.


In terms of delivery, for Ward Security it’s certainly about investing in intelligent people and ongoing refresher training for security officers, which is crucial. Recent terrorist events have proven how important the role of the security officer is in the modern world. Smart, alert, efficient teams will make terrorists look elsewhere and if security teams from different companies can work together to help the police and other security services, then London and other cities will become even safer.


The diversity of attack methods reflects the diversity of opportunities presented to terrorists by modern society. This is the big challenge for security, and not only with regards to terrorism. It is simply no longer good enough to consider older models of security and intelligence gathering as an effective deterrent or response.


The world of security needs to fully understand and appreciate the multiple ways that criminals can gather information, plan, monitor, communicate and operate.


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