Retail outlets hadn’t had time to move stock into storage and so needed security solutions immediately.


Many security providers were quick to respond and secure buildings with a mix of in-person and technology solutions. Officers have become well-versed in making decisions based on quality technology and their own sound judgement.


It will take some time for all parts of the business world to fully restart, and in the meantime there will be many vacant premises that need security. The industry has months of experience of looking after such properties and so should be consulted about how best to manage this alongside other security solutions.


Collaborate and listen


For businesses to benefit most from the wide- ranging expertise of officers, they must look to their security providers as partners and develop a strong relationship. A solid business relationship is always the foundation of successful work. Now, it’s absolutely critical to ensure that security officers fully understand their roles, remit and the lengths they should go to in enforcing new protocols.


Likewise, businesses must bring security providers into the conversation around the reopening and running of a building. This is a real opportunity for the industry to demonstrate its know-how and become a key business partner for the long-term.


Many businesses are now looking at reducing costs as they look to shore up their finances following the lockdown. The security industry needs to demonstrate its importance or providers risk seeing their workload cut back.


Ironically, it may be that those providers with the better solutions have to fight the hardest. Good security can mean danger is identified and averted before it happens; for a client, they may see that as there being no danger and therefore no need to spend as much on security.


The industry needs to be proactive in its solutions and present options that reduce


and


costs without compromising on risk. Technological Security


Technology will play a major role in the industry in the years ahead. At Amulet, we’re seeing an increased demand for smarter solutions to complement our officers. Confidence in tech is growing but security providers still need to demonstrate its value at every opportunity.


One value is cost reduction. There are certain functions that can be carried out by technology, such as remote monitoring with CCTV cameras, that can replace the need for a physical presence.


Technology can also provide valuable data analytics which can help to inform future strategies. Cameras with analytics provide 24/7 coverage, while analysis of incidents can help create a proactive solution to avoid a repeat in the future. Data analysis can also provide specific alerts to situations, allowing providers to respond with the correct measures.


By taking the initiative and proposing smarter solutions, rather than waiting to be asked, security providers can show that they have their clients’ best interests at heart, in terms of providing both the best solution and the most cost-effective one.


The cost of quality security


Costs can only be reduced to a certain point – officers remain a vital component of any solution and they need training and ongoing professional development. On those sites where we have made the greatest investment in training, we see higher levels of engagement among officers in their role and their work.


It’s important to highlight this to clients and for the industry to continue with campaigns like that being run by the BSIA. The more we can shine a spotlight on our officers and the outstanding work they do, the better placed we will be to develop long-lasting partnerships with clients.


secure © CI TY S ECURI TY MAGAZ INE – AUTUMN 2020 www. c i t y s e cur i t yma ga z in e . com


I take great pride in seeing the work that both my colleagues and the security industry as a whole have done to keep the country stable since March. I’m sure that as this work continues the BSIA campaign will be successful and the industry will receive the recognition it deserves from the public.


Darren Read Managing Director Amulet


www.amulet.co.uk


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