portunity – is happening Now! AI: What happens when you add intelligence


When these tools support true business intelligence, you start gaining real insights. Things you can gain include:


• Clearer insight into real-time job performance against budget


Instead of waiting for end-of-month reports to understand whether a job ran over budget, you can see that data in near real time. That helps you spot overspending earlier and make changes before it hits your margins.


• Track turnover trends and retention risk


Identify patterns that often lead to attrition – like last-minute shift changes, excessive travel between sites or inconsistent hours. When you know which officers are at higher risk of leaving, you can intervene earlier with support or reassignments to improve retention.


• Exception reporting


With analytics layered into your security software platform, you can more easily detect anomalies when something is operating outside the norm. This reduces surprises and makes compliance easier to manage.


• Employee schedules align better with actual needs


Predictive analytics can use past data – seasonal trends, site-specific risk levels contract terms – to recommend schedules that match expected demand. That avoids both under-coverage and unnecessary labour costs.


• KPIs are not disparate


Things like average cost per post, revenue per hour worked and client satisfaction tied to officer performance can be pulled from your system automatically – no matter who is pulling them. And because the data is live, you’re not relying on backward-looking reports to guide next month’s decisions.


All of this adds up to a better grip on operations and stronger client delivery.


The financial side of smarter ops


For a lot of security companies, labour is the biggest expense. So small improvements in scheduling or coverage can create large savings. And when officer turnover is high (as it is for much of the industry), anything that helps make the job more stable – like more consistent shifts or fewer last-minute changes – helps reduce churn.


© CITY SECURITY MAGAZINE – SUMMER 2025 www.citysecuritymagazine.com


That translates into lower hiring and training costs.


There’s also value in what you can prove. If your systems help you track exactly how SLAs were met, or how quickly an issue was handled, that improves client trust. It can also help in competitive contract bids.


Security’s next phase isn’t in the future – It’s Now


This isn’t a five-year plan. Many companies are already making these changes. The tech exists and, in many cases, the data is already being collected. What’s different now is how that data is being pushed for maximum value to your bottom line.


For firms willing to take this next step – by recognising this technology is no longer future-state, but happening and necessary now – the payoff is clear.


David Libesman


SVP & GM AI & Data Analytics TEAM Software


www.teamsoftware.com/citysecurity > 8


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