Human-Centric Risk Management:
Caring about Risk T
Human factors, including risk identification and decision-making capabilities, contribute to an organisation’s overall competence in risk management and risk-based decision making.
Enhancements to both capabilities and motivation may improve the effectiveness of organisations’ risks identification and mitigation selection. Through adopting a human-centric approach to risk management by improving both areas, we can increase crisis resilience, capacity and capability. By placing people at the centre of training programmes and corporate messaging, organisations can take steps to encourage people to care about the risks we all share. This cultural change can support organisations to become more
The human factor is critical
For the purpose of this article, the term ‘human factor’ refers to an interaction between humans and other elements of a system. As such, human factors are equally critical to both the proactive and reactive activities organisations practice and perform, to prepare for and to manage incidents and crises. In particular, human factors are critical to how organisations manage crises.
he performance of an organisation is reliant upon the capability and motivation of its people. A range of factors contribute to their ability to identify threats, hazards and vulnerabilities, and to design and implement mitigations. Through adopting a human-centric approach to risk management, we can increase crisis resilience, capacity and capability.
effective, more resilient and crucially may provide them with a competitive advantage. This is critical to survival, in the unstable and potentially volatile geopolitical and economic landscapes, we are attempting to navigate.
A psychologically minded approach to leadership and training may enhance the ability of organisations to identify and manage risks. Similarly, human choices and behaviours can be considered as a critical component of risk management processes and should be developed within organisations.
Selection, training and positioning
Organisations can improve their preparedness and resilience postures through selecting, training and appropriately positioning individuals within an organisation, to maximise on their skills and experiences. Enhancing the perception abilities of individuals will improve the threat identification and risk management
capabilities of a workforce. In addition to benefitting from a workforce which displays a heightened level of threat and risk awareness, organisations may also benefit from the presence of people who possess higher levels of self-efficacy and self-awareness. Such human factors have been associated with an increased tendency to persevere
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31 © CITY SECURITY MAGAZINE – SPRING 2025
www.citysecuritymagazine.com
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