With hospitality as a central component to our renovation, we wanted to ensure everyone felt “Welcome” throughout our new studio space: staff, clients, partners, and everyone in between.


Te newly renovated space was primed for opportunities in hospitality, with quiet and stylish areas for rest and relaxation, showers for fitness aficionados, private rooms for new mothers, places to take personal phone calls, vegetable and herb gardens on our outdoor patios, and even separate serving counters and refrigerators for our day-long collaborative client engagements. Every hospitality program thrives most on its people.


suggestions, or that our hospitality offerings even helped secure new work.


Anderson notes, “Oftentimes when you go into a new environment, you don’t feel comfortable making requests. But asking people their preferences means a great deal to them; we’re focusing on not just making people feel like they want to be here, but that they are welcome here.”


Lauren Anderson Hospitality Team


Te constantly-evolving, feedback-fed program focuses on countless “little things” to make a big impact, from coffee and snacks, parties to party bussing, to regional service research for guests and staff, to ordering groceries. “It’s a key component of who we are that we provide quality service in everything we do,” says Marie Shellenberg, PGAV’s Manager of Optimizing MOJO. “We need to reflect that promise – and it starts here in our home.” As the late Jim Wible once said, “the best ideas don’t have to be yours,” and it takes an empathetic ear to continually gather feedback, and a creative mind to act upon it.


Whitney Jones Hospitality Team


Whitney Jones and Lauren Anderson create the backbone of PGAV’s evolved Hospitality Program. Seated beneath sweeping attraction art and behind a new rich, wooden desk, Whitney and Lauren joyfully greet every guest and employee who enters our office. At their fingertips is their database that tracks everyone’s food and drink preferences and allergies.


Te team began by looking outward: listening to our attraction designers as they returned from the field, sharing stories of incredible moments of service and hospitality at the existing destinations they were researching. Having adapted the best lessons to our own space, it wasn’t long before clients’ hospitality teams began calling us to ask for


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