Your next sales strategy? Think OTT With OTT, you’ll build your knowledge and start seeing the rewards sooner than you think O
nline Travel Training (OTT) is making a real difference to
travel agents nationwide. This month, we caught up with travel consultant Jade Maitland from Fred Olsen Travel to find out how OTT’s flexible, free training has changed the way she works.
New OTT courses to explore Visit Maine
Portland Head Light is a historic lighthouse in Cape Elizabeth, Maine
Jade’s already using OTT
JADE MAITLAND, travel consultant,
Fred Olsen Travel
How helpful has the OTT platform been? It’s really helped me build my knowledge in a way that feels manageable. With such a wide range of training modules, I can focus on what’s relevant to my role. I feel more confident speaking to customers and making recommendations.
How has training impacted your day-to-day role? When helping customers choose the right holiday, I can now provide personalised recommendations and add those extra details that make the experience feel more tailored. The wide range of modules has also helped me quickly identify what might suit each type of customer and how best to communicate with them.
How important is it that you can learn anytime, anywhere? It’s really useful, especially in a busy travel role. Being able to dip in and out of training when it suits me makes it much easier to stay consistent. It feels flexible and doesn’t require you to set aside a lot of time.
What do you enjoy most? I really like the flexibility and being able to choose modules relevant to what I’m selling. The content is easy to follow and engaging, so it doesn’t feel like traditional training. It’s also very practical – you can use the knowledge straight away.
What is your one top tip? Make the most of being able to choose what’s relevant to you – don’t feel like you must do everything at once. Doing a little bit regularly helps it stick, and applying what you have learnt in real-life conversations helps it click.
Rugged coastline, lobster shacks, Acadia National Park and charming port towns – Maine is one of America’s most characterful destinations. This course gives you the knowledge to sell it with confidence, from coastal escapes to outdoor adventures.
JA Manafaru Discover this private island
Maldives retreat in the untouched Haa Alifu Atoll, recently named in
Forbes Travel Guide Recommended 2026. Ideal for honeymoons, luxury holidays and special occasions, you’ll learn the resort inside out.
Gatwick
The UK’s second-largest airport and one that your clients use
regularly. Brush up on everything Gatwick has to offer and add real value at the booking stage.
To join more than 30,000 travel professionals learning with OTT – and to stay informed, connected and supported – simply scan the QR code to join the OTT Facebook community.
Start learning today:
onlinetraveltraining.com
PICTURES: Shutterstock/John A Anderson
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52
