Tick, tock...the Westminster wait goes on A NOTE FROM THE EDITOR

As Abta took to the pages of The Daily Telegraph this week to appeal directly to consumers for support, a formal response from Westminster on the challenges facing the industry was still not forthcoming (page 4). Hopes of some sort of decisive action were falsely raised at the weekend with reports suggesting a multibillion-pound intervention was on the way. But as we’ve reported in recent weeks, and as demonstrated by the government’s position on the aviation sector, any action was always going to fall well short of a state-sponsored bailout. As Travel Weekly went to press on Tuesday, hopes remained that the government would at least commit to underwriting Atol-protected bookings to guarantee refunds in the case of future insolvencies (page 4).

But after weeks of apparent inaction and amid growing anger from campaigners and customers, such a move would still be viewed as only a partial success. Given the pressure the industry is under and the personal losses that many are now facing, it has been touching to see continued signs of trade support, unity and good news stories (page 8). The scattered Travel Weekly team enjoyed a boost of our own this week as we joined a select

group of companies as holders of a Queen’s Award for Enterprise (page 10). As our chairman Clive Jacobs says, we couldn’t have done it without our readers and partners in the UK and around the world. Please be assured we are committed to repaying that support many times over.


OHeard from Carnival Corporation chief Arnold Donald about how Covid-19 is impacting not only his business but the global cruise sector.

OConducted more video interviews for our daily webcasts with retail and homeworker agents, consortia bosses and legal experts.

Lucy Huxley, editor-in-chief, Travel Weekly Group CONTENTS

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T ravel Weekly’s NEWS

Agents call for chargebacks support 4 Refund notes ‘to get insolvency protection’ 4 Airlines seek refunds time; Pirie campaign 5 ‘Beware scams’; cruise coverage slated 6 Tributes to Sunvil’s Emin; week’s timeline 7 Agent sews for NHS; lemons video; Stuba 8 Queen’s Awards for Counsellors, JMG 10 ‘Our future is secure’: Wendy Wu among speakers on Travel Weekly webcasts 12


Noel Josephides: Adjust the regulations 14 Special reports

Tips for how to handle angry customers 15 Review of seven marketing campaigns 16

FRONTLINE Agent diary

Get Social Refunds; Cook; Thornton’s; Queensferry 21

Clare Dudley: Now is the time for us all to train online to boost our knowledge

FOLLOW US: @travelweekly 19

DESTINATIONS weddings & honeymoons


Value Weddings: Vow to help your wedding clients spend less on their overseas marriage with these tips 22 Safari & Beach Combos: From Sri Lanka to Botswana via Borneo and Brazil, options to suit all budgets 26

Natural Wonders: Six of the best Turkish beauty spots including Cappadocia, Olu Deniz, Pamukkale, Koprulu Canyon and Lycian Way 30


Virgin Atlantic told to resubmit bid; Virgin Australia goes into administration 34 Norwegian subsidiaries bankrupt; CAA settles 99% Cook claims; Iata forecast 35 Lundgren predicts demand to return ‘in a slow way’

36 travelweeklyuk @travelweeklyuk 23 APRIL 2020 3

OSpent the whole weekend making a Rube Goldberg- style ‘chain reaction’ in the garden with the kids. And, after many tries, it worked!

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