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Firms assured of cover after CBL Insurance failure

Lee Hayhurst

Travel firms with supplier and financial failure insurance have been assured their cover remains in place despite CBL Insurance being put into administration.

The Irish arm of New Zealand- based insurer CBL Corp was placed into provisional administration this month after financial problems in its French division. The firm was prevented from issuing any new policies but administrators KPMG have issued assurances over existing cover. Broker MGA Cover Services, a joint-venture between Rock Insurance and Advantage Financial Services, which trades as Affirma, this week secured a new insurer to replace CBL. MGA said Vienna Insurance,

rated as A+ by Standard & Poor’s, will issue new cover and take over some existing policies on the same terms as CBL. Antony Martin, director of MGA, said: “It’s business as usual for

customers with CBL policies; they are still in place and dealing with claims. “We have worked hard to keep our customers informed. The biggest difficulty has been we have not had visibility with what’s been going on inside CBL.” Martin told Travel Weekly talks

were ongoing to secure “one or two” more insurance providers. Matt Purser, director of The

Travel Vault, which used CBL policies provided by Advantage for members to meet Atol and Abta requirements, said: “We are looking to get new policies in place as soon as possible. Existing policies are still valid and claims are being paid.” Purser said the 10 members

of The Travel Vault which are due to renew their Atol licences on April 1 should have no issues. Abta confirmed members’ CBL policies remain in force and it was working to approve new insurers brought forward by Affirma. The association added: “Once

this process is completed it should give Abta members a greater choice of financial failure insurers.”


Cruise Nation founder Phil Evans and commercial director Andrea Kendal quiz candidates in TV show The Job Interview


Trainees start job at Cruise Nation

Amie Keeley

Welsh cruise agency Cruise Nation welcomed the first three recruits from its new inhouse training academy last week as it also gained nationwide publicity in a Channel 4 TV show.

The telesales staff started

their jobs last week at the Swansea-based retailer after completing a six-week course. Owner Phil Evans said the business set up the academy after failing to find enough applicants with the right skill sets. The training programme covers cruise lines, destinations, airlines, its booking system, and Clia agent training. The next course will begin in

May and already has 14 people signed up. Cruise Nation currently employs 70 staff at its call centre. “We were finding it hard to

KPMG: ‘Existing policies are not affected’

recruit people with the right skills set so we decided to do something ourselves,” Evans said. “We go through everything –

cruise lines, destinations – it’s really in-depth. The basics are

paramount, so if someone doesn’t have that knowledge, then we can pick it up at an early stage.” The academy, which is run by

team leader Adele Milner, will run three times a year. “The people who work here

have a fantastic skill set so it’s about using that where we can in the business,” Evans said. Call centre manager Michelle

Martin is giving talks at local colleges to promote the academy and the agency is in discussions about integrating the programme into curriculums. The agency is hoping for a boost

in job applicants after featuring in Channel 4’s The Job Interview last week. The show, which prompted web traffic to leap 125% when it aired, followed four candidates as they were interviewed for sales roles. Two were successful but later turned down the job offers. Evans said the agency had

already received several job enquiries since the show aired. “It was a shame [the candidates]

didn’t join us in the end, but the show got our name out there and promoted cruise,” Evans said.

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