search.noResults

search.searching

note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
INSIDE THIS


WEEK Contents


NEWS Hot Stories


Brexit transition deal gives firms certainty; ‘Cover still valid after CBL Insurance fails’; Cruise Nation’s first trainees start jobs; MSC Bellissima to host 2,500 agents; Tui’s Marella Explorer 2 will be adult-only


Round-up New shop openings; Hurghada campaign 08 Shearings unveils Country Living hotels 10


WIN!


Tickets to see Kylie in concert with Avalon Waterways page 38


Special Reports MSC to install virtual assistants in cabins 12 Abta Conference: ‘Tailor all-inclusives’


U by Uniworld hosts 60 agents on The A 16 Talk Back


19 Harry Goodman tributes; school fines


NEWS YOU CAN USE Product Cunard, Butlin’s, Hainan, Cook 21


Operator Premier, If Only, BSpoke Tours, 22 China Links, Super Break, Cuba Direct


Cruise Seabourn, Shearings, Avalon 26


FRONTLINE Perfect Places Vote for your favourites 28


Comment Heather Colbourn, AAT Kings 30 Readers’ Lives Jennifer Lynch, Worcester 32 Mystery Shopper Who’s best in Bangor? 40


DESTINATIONS


Caribbean Tobago: nature tours on land and water 42 Budget Stays: quality low-cost options 53


CROSSRAIL Heathrow Express’s Fraser Brown says new line Crossrail will complement his rail service


back page


Africa KwaZulu-Natal: safari without wild prices 60


BUSINESS


Round-up Lufthansa profit; Air France-KLM 70 Virgin Atlantic Kreeger explains £28m loss 71


WHAT


LUCY DID THISWEEK


22 Mar 1


2 3


04 14


A NOTE FROM THE EDITOR High street enjoys revival W


it painted a pretty bleak picture for the high street. Add to that the closure of another 27 Thomas Cook


stores, and it was no surprise the bricks and mortar doom-mongers were out in force. But this week, we report on a whole range of travel agents investing in the high street, either opening new branches, relocating to bigger premises or renovating interiors. In fact, look at Twitter and it seems there’s a new agency opening every week – and even businesses based on more modern channels are choosing to move into the high street. Deloitte’s Retail Trends 2018 report backs that up, highlighting that consumer brands “all want a closer connection with their customers”. It even warns there will be “more competition for the


best locations and the best people as companies look to develop their presence on the high street”. And it suggests that shops need to be “reimagined” so


they are places of experience and not just transaction – advocating use of augmented reality, virtual reality, artificial intelligence and visual search to engage and inspire customers in an “ever-increasing ‘try before you buy’ world”. Deloitte says if they do that, high street shops


will have a strong future. And if they create brand authenticity and


sustainability – something that is becoming increasingly important in retail as consumers want to associate with brands that have a sense of purpose and represent their views, beliefs and values – then they will truly be on to a winner.


hen Toys R Us and Maplin – two of the UK’s best-known retailers – collapsed on the same day,


Lucy Huxley Editor-in-chief @Lucy_Huxley


Moderated a session at Abta’s ‘New to Cruise’ seminar, with bosses of Marella Cruises, P&O Cruises and The Cruise Village


Met the founders of a high-end travel concierge business who use 24/7 instant messenger to communicate with their customers


Completed my first 5k Park Run with my kids… in a blizzard (and in a Royal Caribbean cagoule). Which travel brand shall I wear next week?


22 March 2018 travelweekly.co.uk 3


PICTURE: SHUTTERSTOCK


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80