FRONTLINE


Andrew’s day at Arundel Travel


Arriving later than planned, I stepped into the shop with a hello and an apology – only for Nick to bat away my


grovelling and ask whether I wanted a cup of tea. “We’ll ask people 50 times if they want a cup of tea or anything,” he told me later. It wasn’t long before I was able to bear witness to this level of hospitality, with the shop attracting a steady flow of customers. At lunchtime, all of the three desks were occupied by clients. There was a clear rapport between the staff and the customers, two of whom excitedly told me about the cruise they were looking forward to. I got the sense that Arundel Travel was a core part of the community, and this did not happen by accident – the business sponsors a number of local sports teams, and its prime town-centre position means the shop is hard to miss. Alongside the staff’s expertise, customers are drawn to their dependability.


“Whenever there is something happening in the world, whether an airline strike or a natural disaster, we will have a client there,” said Libby. “We’re always contactable and we’re working out solutions behind the scenes.”


FROM TOP: Nick Parry, Evie Stead, writer Andrew McQuarrie and Abbie Whitehead; Nick at his desk; Helen Parry, travel consultant Claire Elliott and operations director Beatrice Paley; Arundel Travel’s prime location in Otley


travelweekly.co.uk 18 SEPTEMBER 2025 31


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