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The best of your letters, comments and social media this week Chargebacks: Travel firms do respect clients’ rights
Advice: What you need to know about chargebacks and the Consumer Credit Act This is a load of agent-friendly speak to keep [the legal writer’s] clients happy. Some of us booked our trips as packages because of the PTR protection, not in spite of it. If organisers try to be “helpful” with a voucher, they might find they keep the cash this time at the expense of future custom. Sophie
P&OCruises @pandocruises Thank you for sending 1,000s of questions to our president Paul Ludlow. Paul will respond to the topics that matter most to you in two videos. First, he answers your questions on refunds, loyalty points, and how we plan to come back even stronger.
In response to Sophie: The article is an excellent summary from a legal standpoint. You say we in the travel world have no respect for your rights. Of course we do, we are a service industry and we rely on repeat business. But right now there is no cash to pay customers back, so we are playing for time until things get back to normal and we can then pay refunds if that is the customer’s desire. Patrick Doyle
Gemma Antrobus @LuxuryTravelGem Haslemere Travel A personal response from our MP Jeremy Hunt. Is an answer imminent?
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Holidays: Do book one Story: Don’t plan holidays, says EC
president
Chris Goldthorpe: If you want a holiday and it doesn’t put you in financial hardship to make a booking, then I’d do it. At the end of the day, it’s a date on the calendar that can be moved if it needs to be. Plus, if it does go ahead, it’s a nice thing to look forward to on the other side of everything.
Staffing: Service levels drop Story: Government faces calls for swift extension of
furlough scheme David Pascoe: This will be one way for companies to have major cutbacks in their head counts, with tour operators and airlines forcing agents to use websites more than they currently do. However, it would seem that Covid-19 has also shown up a lack of customer service by certain firms, which have taken far too long to sort out customer bookings.
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GET SOCIAL: 20 16 APRIL 2020 @travelweekly travelweeklyuk @travelweeklyuk
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