Q. What was your first travel role? A. My first deep immersion was with the Bermuda Department of Tourism, now Bermuda Tourism Authority, which I joined in February. Q. Best advice you’ve been given? A. To listen first. Strategy succeeds when it is grounded in the people who know the product best. Q. Favourite holiday destination? A. Bermuda – many of us Bermudians really do vacation where we live. Q. If you could change one thing within the travel industry, what would it be? A. I would make the link between inspiration and booking easier for agents and clients. Q. Favourite aspect of the AAAs? A. Agents are at the centre of the story. Q. Fondest AAAs memory? A. This will be my first in this role, so I’m looking forward to creating new ones.