Finding positives amid the crisis A NOTE FROM THE EDITOR
With the trade and the wider industry continuing to face massive uncertainty and a lack of clarity from government, it would be understandable if some found it hard to look beyond the next day, let alone to the weeks, months and years ahead. But amid the ongoing professional and personal challenges you are
facing (page 5), some solace could be found this week in the positives celebrated in our Good Deed Feed (page 8), along with the messages of hope which have started to emerge from destinations, brands and associations looking to a brighter future. In keeping with the Queen’s ‘we’ll meet again’ message at the weekend, brands including Emirates and Kuoni have started subtle yet powerful marketing messaging which echo the UNWTO’s campaign
under the banner ‘Stay at Home Today, Travel Tomorrow’. Travel Weekly remains committed to doing all we can to help you emerge from this situation,
from our daily activity online to continuing to create inspiring product features in your weekly editions. The latter, in particular, support those destinations and suppliers that know how much their own recoveries will depend on their agent partners being ready to sell them in the future. To ensure we deliver the best coverage and analysis following the Easter weekend, we’ll be publishing next week’s edition in digital format on Thursday rather than Wednesday. Let’s hope more positive stories continue to emerge even as we prepare as a country for more challenges to come.
WHAT LUCY DID THIS WEEK
OConducted more video interviews for T
ravel Weekly’s
daily webcasts on the impacts of the virus, including one with Abta chairman Alistair Rowland.
OHad a call with some experienced travel professionals who are preparing to launch a business – despite the current climate. So nice to hear such positivity!
Lucy Huxley, editor-in-chief, Travel Weekly Group CONTENTS
dedicated web pages to support you
Latest news and updates
go.travelweekly.co.uk/ coronavirus
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Webcasts
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Resource Centre
go.travelweekly.co.uk/ resources
Good Deed Feed
go.travelweekly.co.uk/ gooddeedfeed
Kids’ Activity Packs
go.travelweekly.co.uk/ kidspacks
T ravel Weekly’s NEWS
Abta launches ‘Save Travel’ campaign 4 FCO advice adds to pressure on trade 4 Chargebacks tipped to cause cash crisis 5 Trust accounts ‘solution’; furlough woe 6 This summer ‘is a write-off’; crisis timeline 7
Garrity rescues clients; Good Deed Feed 8 Special reports Travel Weekly webcasts round-up
10
Comment Miles Morgan: Agents need Abta help 16
Mental health in challenging times
FRONTLINE Agent diary
Get Social Refunds, furlough, Jet2, bounce-back 18
FOLLOW US:
travelweekly.co.uk @travelweekly
Sharon Thompson: Furlough rules need to be relaxed to let agents work from home 17
The Interview: The Travel Corporation’s Brett Tollman: ‘There will be scars, but the show must go on’ 12 14
DESTINATIONS Canada
Golf & Sports Holidays
Indigenous Experiences: Ensure your clients tap into Canada’s rich heritage with an authentic experience 20 National Parks: Look beyond the likes of Banff to lesser-known beauties such as Gros Morne
22
Golf: It’s easier than you may think to get in the swing of selling to golfers 27 Diving: Marvel at the myriad colours in the Red Sea waters of Sharm el-Sheikh
BUSINESS NEWS
‘Chargebacks are the looming issue’ 32 Airlines’ vouchers bid; Virgin state aid 33 Companies across Europe are flouting PTD to avoid failure, say travel lawyers 34
travelweeklyuk @travelweeklyuk 9 APRIL 2020 3
OStill couldn’t buy pasta in the shops, so made it from scratch with the children.
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