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Deben Travel @DebenTravel Blimey! Not had a brochure delivery for a while. It may not be the pallet we would usually
receive this time of year but nice to see
Andy Freeth @Andy_Freeth JG Travel Group Officially the first day in new role tomorrow. I have to say, though, starting a new job from my desk on my landing at home feels a little strange to say the least!
Westoe Travel @westoetravel Now that we are in tier 4, we have packed everything into the van and are working from home.
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GET SOCIAL:
travelweekly.co.uk @travelweekly travelweeklyuk @travelweeklyuk 7 JANUARY 2021 35
The best of your letters, comments and social media this week Trust accounts: Escrow is the way to go
Story: Most trust accounts ‘don’t operate in accordance with PTRs’ It is not true to say that operators with trust accounts have performed no differently from bonded operators when it comes to customer refunds. On the contrary, their performance has been far better. It is also not correct to assume that all tour operators pay suppliers in advance and that this prevents them from operating trust accounts. Holding client payments in escrow ought to be a statutory requirement, not just for tour operators but for any business which takes money in advance of the delivery of goods or a service. Enacting such a law would be relatively simple but it would take a proactive government with vision. It would also require businesses with much stronger balance sheets. Given the terrible damage this government’s handling of the Covid-19 crisis has wreaked on many industries, it is unfortunately not something we are going to see any time soon. Paul Sawbridge
Booking change: Well
done, David Story: Travel Counsellors agent saves accommodation booking for 100 farm workers Lovely story, well done David [Bishop]! Even better that you are part of the Edinburgh travel agency fraternity. Wishing you all the best in 2021. Julian Slatter
Dame: Irene Hays
Story: Irene Hays awarded damehood in New Year Honours Liz Atkinson: Amazing news and no one deserves it more! Irene, you are a true inspiration. John will be beaming from above! Greta Stonestreet: Congratulations Irene – what a tremendous and well-deserved honour. A great tribute to Hays Travel xx
MBE: Marie Shevas Story: Cowdenbeath agent Marie Shevas awarded MBE Richard Slater: A very well-deserved award. You are exactly the sort of person these awards should be for.
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