FRONTLINE
Andrew’s day at Pole Travel
I arrived minutes after the shop opened at 10am and it did not take long for the agency’s phones to start ringing.
The first caller was seeking reassurance about their flight to Botswana that evening. The required reassurance was swiftly and cheerily given by Jill, who was able to return to the stack of 200 or so emails awaiting her attention. Over the course of my two-hour visit, the agents worked on enquiries including a family holiday to Europe, a trip to the Maldives, a stay in Benidorm and a lates booking for Disneyland
Paris. While juggling these tasks, the Pole Travel staff made sure I was topped up for tea – even giving me the honour of using their Daniel O’Donnell mug – and indulged all of the questions fired their way. I was also introduced to pugs Winnie and Wilf, who were brought in from the garden for a quick photoshoot. They count among their fans many
regular customers, I was told, who often ask to see them. As I was preparing to leave, a client walked in and I slipped out to let the agents press on with their afternoon.
FROM TOP: Jill Waite with the photo display; Jill with team from left: Gemma Milne, Jasmin McLellan and Joe Hanson; a miniature Failsworth Pole, a local landmark from which the agency takes its name
travelweekly.co.uk 5 SEPTEMBER 2024 27
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