MYSTERY SHOPPER WIN MY BOOKING


GLASGOW


WANTED: A young woman wants to travel across Australia for between 14 and 21 days. She is looking for an escorted tour, as this is her first time travelling alone. BUDGET: £3,500


WINNING AGENT


TRAVEL CONSULTANT VICTORIA GARBUTT


‘ VERDICT


Barrhead and Flight Centre did well, thanks to enthusiastic and knowledgeable staff. Barrhead scored highest for providing two suitable options within budget. Travel Planet failed to offer a quote.


SCORING SYSTEM


10% Appearance/first impressions


25% Customer service


25% Advice and product knowledge


25% Holiday details 15% Overall experience


85%


The top-scoring agent each month will win the use of a car for 10 days


The winning agent must be at least 25, for insurance reasons. Winners under 25 will win a week’s all-inclusive holiday at an Elite Islands Resorts property. The prize is non-transferable and the car must be driven only by the winning agent. The winner must not have any serious driving convictions. Elite Island Resorts will endeavour to supply the car to the agency but reserves the right to request the winning agent to collect and return the car from Essex or a central location.


Flight Centre 20 GORDON STREET


The shop was well laid out. I was acknowledged immediately by an


enthusiastic and well-presented agent. She gave me a verbal quote for a holiday costing just over £4,000. I was also


emailed a quote for a 20-night holiday for £3,491. It included Emirates flights from Glasgow, accommodation and excursions in Sydney, and Topdeck’s 14-day Down South And Outback Tour. But I didn’t feel I was given enough choices.


20%


Travel Planet 1494 PAISLEY ROAD


This was a small but presentable shop with smartly dressed employees. I spoke


to an agent straight away, and was given brochures with lots of tour options.


She told me their system wasn’t working and someone would contact me later with some options. I later received an email saying they had been too busy to work on my query, and that they


would get back to me a few days later. I didn’t hear from the agency again.


Customer service is my strong point.


I like to do everything I can for customers. Australia is not my speciality as I do more


US holidays, but I knew G Adventures would be good and I knew where to go for the rest of the information.


Barrhead Travel 85 OSWALD STREET


The spacious shop had some good deals in the window. An assistant got someone from the international department to help me. She asked many questions and


knew lots about tours from Melbourne to the Outback. I was quoted £3,065 for a 16-night G Adventures holiday, including Emirates flights from Glasgow. It featured a 10-day tour plus four nights in Sydney, including the BridgeClimb Sydney and


Sydney Explorer Pass. The second quote was for a 20-day trip costing £3,211, including a 13-day Melbourne to Red Centre tour. The enthusiastic agent took


time to recommend exciting holidays. She emailed quotes quickly and sent a follow- up. The trips met my needs perfectly.


95% THIS WEEK’S WINNER


44travelweekly.co.uk3 January 2019


WIN!


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