THE HUMAN FACTOR
As important as AI is and will be in enabling effective SMS, it is vital to remember that people pilot rotorcraft and control UAS, not machines. Even in a future where both may fly autonomously, it will still be people who program the systems that control them. This is why paying attention to the human factor will always be vital in designing, configuring and maintaining SMS platforms — and why any actions derived from them must always be considered in terms of their impacts on pilots and ground crews before being put into play. “Our philosophy at Wyvern is that 80% of aviation accidents and incidents are caused by human beings making a mistake,” Day says. “In the past, the old school way of dealing with that would be to lower the fist and fire somebody. Nowadays our approach to safety management is to embrace those mistakes, understand why they happened, and take steps to reduce their chances of happening again by coaching staff on how to do things differently and not make the mistakes again.”
The power of SMS is making this positive, preventative approach to helicopter and UAS operations possible. This is in line with what is happening in helicopter maintenance and repair. Tracking and comparing the real-time performance of aircraft components/ systems against known symptoms of failures allows operators to respond preventatively to problems before they become serious. This is vastly preferable to being unexpectedly confronted by aircraft-on-ground situations at the worst possible times, along with accidents that claim lives and destroy machinery.
This is why advances in SMS are really advances in helicopter/ UAS business management. Safe operations are cost-effective operations. When a helicopter/UAS company isn’t constantly reacting to safety emergencies and spending time and money to address them, they can focus on what really matters: flying their aircraft, paying the bills, and hopefully making a profit.
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