Digitisation
Unlocking tech’s full potential: where to begin and how to thrive
Paul Johnson, co-founder and CEO of Radar Healthcare, delves into the essential components of a successful digital transformation journey – from transitioning away from traditional paper-based systems, to achieving digital excellence
In today’s rapidly evolving digital landscape, the care home sector finds itself at a pivotal juncture. The global digital transformation market, already valued at an astonishing $880.28bn, is set to soar to $3.4tn by 2026, driven by a collective urgency to modernise. With 74 per cent of organisations prioritising digital transformation, the message is clear: the time to act is now. However, despite this overwhelming momentum, only 35 per cent of digital transformation initiatives achieve their intended success. This statistic should serve as both a caution and a challenge: how can we ensure that our digital efforts are not only implemented but are successful in delivering tangible benefits?
Understanding the true purpose of digital transformation Digital transformation in health and social care is more than a trend; it is a fundamental shift towards a more efficient,
responsive, and patient-centred care delivery model. A commitment to digital innovation is palpable across the sector, with a staggering 97 per cent of companies acknowledging that the pandemic has dramatically accelerated their digital transformation initiatives, highlighting the critical role of technology in adapting to unforeseen challenges. At its core, digital transformation should not be viewed merely as a process of digitising existing workflows or replacing paper with electronic systems. While these are important steps, they represent just the surface of what digital transformation can achieve. The real power of digital transformation lies in its ability to fundamentally reimagine how organisations operate and make decisions, how data is leveraged, and how care is delivered. Julie Rayner, care quality, governance and compliance director at Hallmark Care
Homes, captures this sentiment well: “We want to continue to provide our residents with the best life possible and being able to see immediately what is going on in any of our homes can be shared as best practice to do just that.”
Julie’s insight underscores a critical point – the end goal of digital transformation should be the actionable insights that drive better decision-making, improve care quality, and enhance operational efficiency.
Setting clear objectives: the foundation of success Embarking on a digital transformation journey can be as exciting as it is daunting. Before starting on any digital transformation journey, it is essential to establish clear objectives. A common pitfall is adopting technology without a clear understanding of its benefits, leading to wasted resources and frustration. Care homes should take a strategic approach, focusing on solutions that align with their specific needs and goals. As Lee Williams, co-founder and chief
operating officer of Radar Healthcare, advises: “When you’re rolling out any system, it’s really important to have that foundation in place… it’s really important that [our partners have] got a really structured and process-driven approach.” This involves not just identifying
Prioritsing user experience 56
immediate needs but also considering the long-term goals of the organisation and what it is that really needs to be achieved. In the context of care, this might involve questions such as: What specific outcomes do we want to achieve with this digital transformation? How can technology help us to improve resident care, enhance regulatory compliance, and streamline operations? What data do we need to
www.thecarehomeenvironment.com October 2024
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