nutritional concerns, it is vital that a service user’s dietary preferences are not just recorded but are being constantly updated and risk assessed. In addition to inducing fever, cough

and shortness of breath, we also know that the coronavirus robs people of their appetite. Therefore, frontline carers need to be extra watchful of those who are refusing food, not eating or taking fluids enough on-board. Again, conducting systematic risk assessments and quality assurance on a regular basis is the best way to ensure that service users stay safe. That said, even though we are in the

grip of a pandemic, a care home must still respect a person’s individual, cultural and religious preferences when it comes to dietary requirements. In a crisis, it is all too easy to focus on

the task and operate in a generic way. Whereas best practice dictates that it is still vital that everyone continues to work in a person-centred way and that they never lose sight of promoting the best individual outcomes possible.

Working together Services that excel in the ‘effective’ key question adopt a multi-disciplinary approach. They recognise that one

While compliance management

systems can help shed light on the latest best practice as it is being developed, outstanding providers also embrace co- production. In other words, they are aware of the different services within the community and have developed local strategic partnerships with cultural, religious, sporting and other member organisations. With local organisations locked down,

many have adapted to the changing times by using video conference technology to expand their networks beyond local boundaries. I believe in the future that partnerships forged by technology will only increase. There are many pitfalls to using video

individual does not have all of the answers and that everybody needs to feed into a care plan. There are no silos in these well-run services. An open and transparent approach not only satisfies inspectors but it ensures the best outcomes for people using the services.

technology - especially as far as vulnerable service users are concerned. Since the restrictions began, care providers are reporting a huge rise in phishing emails and malware attacks. In future, services will need to demonstrate that cyber awareness policies and procedures have been embedded within a service.

Supporting people to live healthier lives Before the coronavirus struck, satisfying the key prompts in this KLOE would have been reasonably straightforward for

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June 2020 •


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