Innovation


to gain access into authorised and restricted areas, including drug safes. The cards monitor staff response times, log movement around the facility and time spent in individual resident rooms, offering an extra level of security, accountability, and reassurance for families and managers.


Integration and simplicity are key Integration and simplicity are key to choosing nurse call systems and software solutions. Whether a single or multi- site facility, well-chosen systems can offer seamless integration, improved communication, increased productivity and efficiency. Care teams are often too busy delivering care to spend time being trained to use complicated software, while vocationally they are less likely to respond as well to desktop computer work that can be perceived as taking them away from hands-on immediate care giving. In designing and creating any innovation, it is crucial to consider the system user, whether care staff or residents, as well as the management team and the desired output. In short, it does not matter how great your technical solution is if your staff struggle to engage with it and your residents are


baffled by it. Care giving is complex, with increasing demands on staff time from managers and governing bodies, so keeping systems user friendly and immediate will help encourage staff to buy into the benefits of use.


A brighter future? The sector is undoubtably facing unprecedented challenges. Care managers agree that, while being no magic wand, well- chosen technology can help alleviate some of the pressure points experienced in the current climate. While technology can never be a substitute for in-person care, harnessing technical innovations, products, and sector- specific software can help ease the strain on care staff and managers through support and accountability, and in turn have a positive impact on stretched budgets, which really cannot be a bad thing.


References 1 https://www.bbc.co.uk/news/uk- scotland-66215085


2 https://www.bbc.co.uk/news/uk- wales-66195044


3 https://www.bbc.co.uk/news/uk- england-devon-65959804


Adam Daniels n


Adam Daniels is responsible for export development and marketing at Intercall, which designs and manufactures innovative nurse call and staff safety systems in the UK. Nurse call Intercall Touch, One, and 600/700 systems can be found installed in care homes and hospitals across the UK and Europe. Adam has a degree in German and has spent over 25 years as a Graduate member of the Institute of Export. He recently earned a CIM Diploma in Professional Marketing and is a FA Level 1 qualified football coach.


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