News More than a quarter of care providers do not use tech – report


A third of residential care providers (33 per cent) who took part in a government survey said they anticipate needing faster broadband within the next three years to keep up with technological demands. However, more than a quarter (27 per


cent) of both residential and domiciliary care providers who responded to the survey said they don’t use any kind of technology in the services they provide. Nearly half (43 per cent) of those that said


they do use technology reported they provide ‘monitoring equipment with sensors’ as part of their services. The Department for Health and Social


Care 2025 Adult Social Care Provider Technology Surveywas carried out as part


of the government’s ‘Digitising Social Care’ (DiSC) programme to measure against its aim to see all providers fully ‘digitised’ by the end of the current parliamentary term in 2029. A fully digitised care provider is defined


as a Care Quality Commission (CQC) registered organisation that is using an assured Digital Social Care Record (DSCR) software that meets the ‘standards met’ level on the data security and protection toolkit (DSPT), the Department said. The number of providers using DSCR


almost doubled from 41 per cent at the end of 2021 to 80 per cent in July 2025, the government said. A total of 1,085 care providers across


England took part in the survey carried out in the first half of last year. Nearly half of those were service manager respondents from small providers (49 per cent) while just under a quarter were from medium sized organisations (24 per cent), while micro representatives made up just under a quarter (23 per cent), and 4 per cent were from larger groups. A third (33 per cent) were from residential care home settings.


Sensors and Records are the most used tech The survey found that 73 per cent of providers who responded are now using at least one form of care technology. The most used tech was ‘monitoring


equipment with sensors’ such as fall prevention or acoustic monitoring, used by 43 per cent of respondents. Adoption of Digital Social Care Records


(DSCRs) had jumped to nearly three quarters (73 per cent) of providers at the time of the survey from under half (41 per cent) in late 2021. Meanwhile the survey found that


digital rostering and electronic medicine administration records were the most widely used business management technologies, with just under two thirds (63 per cent) using the former and just over half (53 per cent) using the latter. Despite the overall upward trend in


digitisation, the survey revealed a significant lag among smaller providers. While only 11 per cent of large providers reported using no care technology, that figure jumped to 40 per cent for micro-providers.


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