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tremendous. It’s easy to say that, but you rarely see 100% feedback month after month after month, recommending it to their friends and family.”
Infrastructure is only part of the answer Perhaps the clearest lesson from the Newmedica experience is that creating physical capacity is only one element of elective recovery. An additional operating theatre creates opportunity, but it takes people and processes to turn that opportunity into patient care. The programme depended not just on
surgeons and theatre staff, but on clinical teams preparing patients, administrative staff managing appointments and information, procurement teams maintaining stocks, domestic staff supporting the environment, porters guiding patients and numerous other colleagues working across the service. Walsh describes it as an organisation-wide effort: “I know it was based all around the theatre, but we couldn’t have done it without the domestic staff and all the support teams, all the phone calls that were made, all the follow-ups that had to be carried out, all the letters that had to be printed. We couldn’t have done it without everyone, every single person.” Phillips makes a similar point. “You’re only as good as your team. Everyone knew what to do every day. A lot of repetition, but they made sure that every patient felt like they were the first patient, not the last patient.” That may ultimately be the most important
aspect of the project. Flexible clinical infrastructure gave
Newmedica the ability to expand surgical capacity rapidly, without waiting for a conventional building programme. The success of the service came from combining that infrastructure with a high-quality clinical environment, robust governance, careful preparation, effective patient flow and a team capable of using the additional capacity productively. For healthcare organisations considering how
to tackle elective pressures, the experience at Aztec West illustrates what can be achieved when additional infrastructure is designed and operated not as an adjunct to the service, but as an integral part of the clinical pathway.
Flexible clinical infrastructure gave Newmedica the ability to expand surgical capacity rapidly, without waiting for a conventional building programme.
About the author
Lindsay Dransfield is the Chief Commercial Officer at Vanguard Healthcare Solutions. Lindsay joined Vanguard in 2018 having started her career in healthcare IT, taking a rapid route from sales to sales management and gaining her first appointment to the board of a FTSE listed business in 2004. Lindsay has focused her career within the UK public sector, including work with health and government. This experience has enabled Lindsay to support many NHS and private healthcare organisations in optimising estate development.
Email:
info@vanguardhealthcare.co.uk Tel: +44 (0)1452 651850
Web:
www.vanguardhealthcare.co.uk October 2026 I
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