attend available classes or third-party scheduling with behind-wheel training, medical certification, or the De- partment of Motor Vehicles for CDL testing.” The safety center for driver training at the University
of Nebraska at Kearney plays a key role by serving state schools with comprehensive training. “We have a great relationship with this group, and they
have a solid and well-organized program set up for driv- er training,” Wilson said. “They communicate well with both our office and the school districts for any concerns or updates. This is key in helping drivers move through the driver training process effectively.”
Pumping Up Recruitment Attracting more applicants in the first place can go a
long way toward offsetting shortages caused by delays. Boydo at First Student cited some success with mea-
sures such as regionalized talent acquisition, candidate experience and use of onboarding teams. “Giving candidates access to local experts, backed by efficient systems and enterprise-level support, has had a
meaningful impact on both hiring speed and candidate satisfaction,” she noted. First Student also uses AI to make immediate contact
with applicants so that each person who applies receives a consistent and predictable experience from day one rather than waiting days for a callback. “We focus on identifying the specific barriers to hiring in each market and addressing them directly, rather than applying a one-size-fits-all national approach,” Boydo said. “We also survey new drivers directly to understand what they’re looking for and where our process may be falling short. We then use that feedback to continuously refine the candidate experience.” Frisco’s CDL training program in Texas includes pay-
ment for candidates, making it possible for prospective drivers to avoid a loss of income while they work toward becoming fully qualified drivers. “Our training team supports candidates throughout the process, including tutoring for those who need additional help with the written knowledge tests,” Castor added. This effort has included addressing some of the prac-
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