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AIR CARG O WEEK


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RFS CONTROL TOWER ADVANTAGE


02


BY Michael SALES “In today’s rapidly evolving air cargo landscape, operational


efficiency and real-time visibility are no longer luxuries; they are necessities,” Raoul Paul, CEO of Amsterdam-based CargoHub, stated. Recognising the increasing demand for smart, centralised management of road feeder services (RFS), CargoHub has developed a cutting-edge RFS Control Tower solution. This innovative platform allows airlines to take full control of their ground operations by mastering the RFS Control Tower and taking the driver’s seat.


Understanding the RFS Control Tower advantage The RFS Control Tower offers a centralised environment where airlines can manage, monitor, and optimise their RFS operations in real time. With integrated data feeds, automated workflows, and predictive analytics, it transforms traditionally fragmented processes into a cohesive, transparent network.


Key features include: • End-to-end shipment visibility from origin to final destination • Real-time performance monitoring of RFS providers • Exception management with proactive alerts •


a


central RFS operations hub, staffed with


cross-functional


experts (operations, customer service, compliance), to maximise the benefits of real-time data and centralised management.


Leverage data: The Control Tower provides a wealth of operational data. Airlines should harness this intelligence to identify bottlenecks, measure carrier performance, and predict demand fluctuations. Implement a regular review cycle, where key performance indicators (KPIs) and service levels are assessed, with a focus on continuous optimisation.


Collaborative partnerships: The Control Tower facilitates seamless communication with RFS partners. Airlines must foster transparent, collaborative relationships with their ground handlers and trucking companies to align goals and service expectations. Use the platform's reporting and scorecard functionalities to set clear performance benchmarks and create an environment of mutual accountability.


Automate to innovate: Many tedious, manual processes—


Automated document management to streamline compliance • Data-driven insights to enhance planning and decision-making


To truly capitalise on these capabilities, airlines must embrace a proactive and strategic approach.


Strategies for airlines to lead Centralise operational command: Airlines should consolidate their RFS operations under a single, dedicated control team that owns the RFS Control Tower environment. This team should be trained not only in operational logistics, but also in the functionalities of CargoHub’s platform, enabling them to make informed, fast-paced decisions with confidence. The best course of action is to establish


ACW09 JUNE 2025


such as tracking milestones, updating statuses, and managing exceptions—can be automated through the RFS Control Tower. Airlines should actively identify opportunities for automation to reduce errors and free up teams for higher-value tasks. Work with CargoHub to customise automation workflows that fit your airline’s unique operational needs.


Culture of visibility: By utilising the Control Tower’s real-time tracking and reporting capabilities, airlines can foster a culture that prioritises visibility and accountability at every operational level. Share live dashboards with internal stakeholders, and integrate Control Tower outputs into daily operational briefings.


Leading with technology The CargoHub RFS Control Tower is more than a digital tool—it is a catalyst for operational excellence. For airlines willing to invest in the right people, processes, and partnerships, it offers a clear


www.aircargoweek.com


pathway to take full control of their RFS operations, improve customer satisfaction, and boost overall profitability. By stepping firmly into the driver’s seat, airlines not only future-


proof their ground logistics but also set a new standard for service excellence in the competitive world of air cargo.


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