2. We have decided to invoke WFH on Tuesday 17th March for our London office until further notice and we are allowing the option elsewhere. This may change as events develop.


3. We do not expect any lack of focus from the team nor on their capacity to provide the highest quality of service to you, our customers.


4. Staff will not be attending any conferences or events until June 2020 and not be undertaking any overseas travel on business. Meetings will be online using video teleconferencing or screen sharing wherever possible. Small meetings with clients will continue at this stage.


5. Staff have been provided with instructions on how best to avoid catching the virus and most importantly on what to do if they or their family display symptoms. As social distancing is an effective measure, staff are being encouraged to avoid mass transport systems and moderate their social activity.


6. For many years Slack has been our main internal communication tool. This won’t change but we will be instigating more frequent video calls to combat silo working and isolation.


7. The YUDU Sentinel BC app provides all essential crisis communication tools and includes access to the KRTS mental health self-help videos.


8. Outlook: The crisis management division is expected to grow strongly during this period as the YUDU Sentinel platform is ideally suited to help businesses and communities communicate during an emergency. The Publishing Division expects physical distribution of publications to be disrupted and therefore a renewed interest in digital distribution. However, we expect some publishing clients who rely on events for much of their revenue to be adversely affected.


9. Resilience: YUDU has a broad base of customers and no major customer concentration. We therefore do not anticipate an exceptional financial strain on the business, but we have plans in place should events escalate significantly.


10. Dependencies: Our supply chain relies on particular technology service providers the most important being: Amazon Web Services, Microsoft, Slack, Apple, Google (Android) and Twilio. We don’t believe these services will be significantly interrupted.


11. Lack of availability of staff is the most substantial risk. We have mitigated this risk by invoking WFH at an early stage and are ensuring our team have all the support they need should they contract the virus. Our staff have a broad knowledge base which means our support services can be handled by multiple members of our team.


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