Coronavirus communication update for customers From Richard Stephenson, YUDU CEO


Update – 26 October 2020


We have been managing the impact of the Coronavirus pandemic for 8 months. Witnessing the substantial damage it has caused to the economy and certain industry sectors. City centre businesses, high street retail, travel and the hospitality industry along with many more sectors have been badly hit with little end in sight.


In March at the start of the pandemic, I issued a statement to our stakeholders which is set out below for reference. All points made in the statement holds true today. But, as the impact grew stronger, we temporarily closed our Clitheroe office and enabled home working. This office remains closed and we do not foresee full time opening until 2021.


Our Sentinel platform has been developed to suit certain COVID-19 requirements. We launched Sentinel Check-In to help with the Government Test and Trace programme and it now complements the NHS app.


Sentinel is now being used by Councils to connect support workers with the elderly and vulnerable. Meanwhile we continue to develop solutions that will assist everyone dealing with this crisis.We continue to expand the Sentinel platform capabilities and are delighted to be supplying services to new and important clients such as the NHS.


We’ve seen a significant shift to online reading - as predicted - withmany businesses and publishers going digital for the first time as print and physical distribution is dropped. Schools have locked away their print textbooks and switched to YUDU digital versions. Where we’ve seen in online reading statistics increase up to 600%.


Clients from troubled sectors are having a negative impact on our business, however, we continue to provide them with our support wherever possible.


Update – 16 March 2020


I want to provide our customers with details of the actions we are taking to protect our business and by extension the services we deliver to you during the coronavirus outbreak.


1. Keeping our staff safe and operational is our core focus. To that end, we have reviewed our working from home (WFH) capacity and the facilities available to staff for remote working. We are fortunate that as a digital business, all our staff can operate successfully from diverse locations


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