WHAT’S NEW?
FSI BRINGS CONTRACTOR EXTENSION TO CONCEPT
EVOLUTION Contractor from FSI extends the enterprise capabilities of the Concept Evolution CAFM/ IWMS solution to enforce the safe management of contractor resources into your premises.
The prequalification compliance mechanism ensures that you capture the relevant information at each stage of the contract lifecycle. The enforcement of pre-approved documentation such as a suppliers COVID-19 policy ensures that companies visiting your buildings have put necessary safeguards in place for their employees.
SOCIAL HOUSING ORGANISATIONS ADOPT TOTALMOBILE TECHNOLOGY TO MINIMISE COVID-19
TRANSMISSION East Lothian Housing Association and MCP Property Services are the first in the UK to introduce innovative technology that enhances support for residents, whilst reducing unnecessary face-to-face contact during the Coronavirus pandemic.
The new Remote Assistance Capability has been developed by Totalmobile, the UK’s largest independent field service management software provider.
It allows the organisations’ housing maintenance and repair specialists to create a live video stream which is accessed by both the technical support officer and the resident.
The two individuals can then remotely collaborate to identify and discuss maintenance requirements, and in the case of simple issues, the officer is able to provide live instructions so the resident can resolve it themselves.
Officers can also augment the video feed by pausing, capturing images and annotating instructions to further enhance the support and guidance provided.
East Lothian Housing Association, MCP Property Services and
www.tomorrowsfm.com
As work is allocated to your supplier, be reassured the resources they assign always have the relevant skills and knowledge to do the task safely and without any risks to health and safety.
Every visit is controlled with a configurable induction process where a self-assessment Healthcheck survey is completed by the visiting resource to confirm that they are fit and healthy before gaining approval to commence work.
On site sign-in and a comprehensive permit to work system captures proof of attendance and makes certain your contractors are fully briefed on their activities, whist highlighting the importance of adherence to correct PPE and hazard awareness.
Costly return visits are then eliminated with real-time verification that the work has been successfully completed, minimising additional unnecessary exposure and contact to your customers.
Manage your contract supply chain safely and effectively with Contractor from FSI.
www.fsifm.com
Totalmobile have rapidly trialled and deployed the solution to drastically reduce unnecessary scheduled visits, thereby minimising contact between employees and residents during the COVID-19 pandemic.
It’s estimated the system will enable the organisations to resolve 10% of issues remotely, remove 80% of scheduled inspection visits and increase first-time fixes by 50%.
Duncan Mackay, Managing Director of R3 Repairs at East Lothian Housing Association, said: “We’ve been working hard with Totalmobile to deploy this major innovation as quickly as possible so we can protect the wellbeing of residents and our employees.
“Our team covers a vast patch from Fife to Berwick and the Borders. The
ability to deliver virtual technical support directly to the customer or to operatives on site will drive real savings and let us help remote residents much more effectively.”
Matt Clark, Managing Director of MCP Property Services, said: “Working with Totalmobile means we can constantly innovate for customers, delivering solutions like this at breakneck speed.
“We can now be certain that a call- out is essential before sending someone on site. It also ensures quick fixes such as boiler re-sets can be completed by the residents themselves with close, real-time supervision from our expert team.”
www.totalmobile.co.uk/ TOMORROW’S FM | 17
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