NEW CHAIR APPOINTED TO
LEAD CHSA INTO NEXT PHASE The Cleaning & Hygiene Suppliers Association (CHSA) has appointed a new Chair, Nick Thompson, who will lead the organisation as it moves into the next phase of its development. The appointment marks a step change for the CHSA: it is the first time the Association has committed to a permanent role. Thompson took up his post on 1st May 2026.
Nick succeeds Lorcan Mekitarian, who has served as Chair in a voluntary capacity, for the past seven years. During his tenure, Lorcan strengthened the professionalism of the Association, developing its reputation and that of its members for integrity and transparency. He has also helped reinforce the rigour and credibility of the CHSA’s Accreditation Schemes, helping to ensure the Association continues to be trusted as the guardian of standards in the cleaning and hygiene sector.
The appointment follows a comprehensive recruitment process. The Association invited applications from across the market. A panel of experienced industry executives interviewed the shortlist, and the selected candidate was then voted for and confirmed by the CHSA’s Governing Council.
Nick currently acts as an advisor to organisations operating in the FM and business support space, is an
SERCO AWARDED FM DEAL AT NORFOLK AND NORWICH
UNIVERSITY HOSPITAL Serco has successfully retained its facilities management contract at Norfolk and Norwich University Hospital (NNUH) for a further 10 years.
The renewed agreement has a total value of more than £270m and will take effect immediately.
Serco has delivered critical services at NNUH for 25 years ensuring efficient and comprehensive support for the hospital’s daily operations, including contract management, catering, laundry, waste management, security, car parking, and grounds maintenance.
Independent non-Executive Director of the IOSH Services Limited, an Advisory Board Member at the London School of Science and Technology, and Chair of a Prison Employment Advisory Board. During his career he has been Senior Vice President Global FM Services at Sodexo, and Group Director of Workplace Services at Royal Mail Group. He will bring expertise, vision and market experience to the CHSA and is well placed to lead the Association through the next phase of its evolution.
Commenting on his appointment, Nick Thompson said: “I am very pleased to take up the role of Chair of the CHSA. The Association and its Accreditation Schemes are important to maintaining standards in the industry. I am looking forward to meeting members and
Under the contract, Serco is using risk management and workflow software tools to drive efficiency in task allocation in portering and cleaning, to improve productivity and responsiveness.
Hard FM services are already provided by Serco at the site, and these two engagements will be aligned, extending Serco’s integrated service delivery at NNUH through to January 2037.
As part of Serco’s commitment to developing people through Earn and Learn pathways, 42 colleagues at NNUH are taking part in an apprenticeship course and young people with learning disabilities, or autism spectrum condition are being supported through the ‘Work
representing their interests as we evolve the Association and continue to strengthen the rigour of the Schemes and the value of membership.”
The CHSA is run by its members for its members. In his first 100 days as Chair, Nick Thompson will focus on meeting members. His intent is to understand their priorities and so shape the Association’s future direction to ensure it represents members’ interests effectively.
The CHSA is a strategic organisation and the recognised guardian of standards within the cleaning and hygiene sector. Through its work it ensures members uphold the principle: Our Standards. Your Guarantee.
https://chsa.co.uk
Matters’ initiative. Run by the NHS and in partnership with Serco, it encourages people to participate in work placements and find sustainable employment with Serco. Since 2011,144 young people have taken part in the programme.
Anthony Kirby, Serco Group Chief Executive, said: “I am extremely proud of the role Serco has played delivering critical services at NNUH for the last 25 years, which I have seen first-hand. My sincere thanks go to our exceptional colleagues involved in delivering for patients across the hospital estate, whose dedication, care and compassion have a positive and lasting impact.”
www.serco.com
www.tomorrowsfm.com
TOMORROW’S FM | 11
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