Gritting – Six Pillars of Partnership by De-ice
ABOUT THIS SERVICE...
De-ice offer bespoke winter gritting and snow clearance services. They believe that partnership is key in their industry and work closely with their customers to achieve a personalised and specialist service.
All customer sites are assessed individually. De-ice does not offer a ‘one size fits all’ approach and work carefully on every account to ensure the right solutions are delivered according to individual needs, including advising on and analysing the right treatments needed for certain surfaces.
Their exceptional services are based upon a system of ‘six pillars of partnership’.
Company Profile
De-ice are one of the UK’s longest-established winter gritting and snow clearance providers. Founded and run by husband and wife team Vicky and Mark Lopez they have established their business and services as being the very best in winter gritting through their ‘bespoke’ approach to winter maintenance.
Reputation - With over 20 years’ experience providing winter maintenance solutions across the UK, unlike many other providers De-ice is focused year-round on winter and does not diversify in the summer months.
Dedicated account management - All De-ice account managers are specialists within their field. They are expert managers who work exclusively for healthcare, FM, property, commercial, logistics, and many other industries.
Skilled workers - All operatives undergo annual industry specific training and hold a number of qualifications and certificates. When ‘on-the job’ they are provided with De-ice PDA’s, allowing them to deliver real time job reporting via the De-ice portal.
Company Contact
0345 241 3020
www.de-ice.co.uk/
26 AWARDS 2020
Forecasting - The data De-ice uses monitors not only the road surface temperature, but also road surface conditions, meaning they only attend when necessary. Their expertise and technology allow them to pre-warn and prepare clients for snowfall.
Technology - De-ice utilises industry specific technology to assist and monitor the service provision, including a bespoke build CRM system. Site specific information means custom alerts are initiated according to trigger temperatures.
Assurances – De-ice always provides and stores a clear audit trail of their service to ensure clients are covered. Their partnership goal is to reduce, minimise and negate the effects of adverse winter weather on businesses and facilities.
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