CONTENTS
CONTENTS 24
COVER STORY
DIVIDE AND CONQUER
Paul Bates, Managing Director of Cleankill Environmental Services explains why cleaning and pest control contracts should be separate, but staff should work together.
REGULARS
06 52
WHAT’S NEW? Keeping you up-to-date with
the latest from the industry, including events, products and news
HR FOCUS: JOURNEY MAPPING:
DON’T STOP BELIEVING IN
YOUR EMPLOYEES Mark Murdock, Customer Experience Manager at FM office specialist Anabas, discusses the employee journey and how this can benefit your business and your customers.
54 20
10 QUESTIONS WITH...
We chatted to Jackie Furey, Client Services Director from Baker Stuart Consultancy Ltd, and Deputy Chair for the WIFM about her dream car and dinner with Robin Williams.
FEATURES
UP FOR THE CHALLENGE?
Oren Gershon, Head of Property and Facilities for charity The Challenge, discusses their work in the FM industry.
22
LET THE GAMES BEGIN: RIO OLYMPICS
AND THE IP MINEFIELD
Ian Johnson, Head of IP Legal at CPA Global discusses the legal implications of intellectual property rights at a globally televised event.
www.tomorrowsfm.com 36
PROTECT YOUR PAPER TRAIL
The estimated annual cost of fraud in the UK is £193 billion, with business fraud accounting for around £144 billion of that, Shredall’s Lucy Shipley advises on how to prevent this.
CAFM &IT 26
SURVEYING SOFTWARE SERVICES
Gary Watkins, CEO for Service Works Group discusses the results of a recent CAFM technology review and what they mean for the industry.
30 32
CLEAN APP ON AISLE FOUR
With retail now one of the fastest moving and most competitive business sectors, there has never been a better time to take the benefits of automated FM to the shop floor itself, FSI explain.
DOCUMENT & DATA MANAGEMENT
ARE YOU CONFIDENT IN YOUR
CONFIDENTIALITY?
Document and data handling is something all companies have to manage, but when does content become confidential and disposal become a potential risk to your company? Neales Waste Management discuss.
LEISURE & HOSPITALITY FACILITIES
38
AN OLYMPIAN TASK As the Olympic Games take
place in Rio this month, Jamie Wright from Tork manufacturer SCA, looks at systems that can help maintain a good balance between minimal queuing and maximum hygiene in a stadium washroom.
44
48 50
HOSPITALITY LESS ORDINARY
Bored of biscuits? Tired of tea? Presenting customers with the same hospitality time and time again can be uninspiring, with this in mind BaxterStorey has created the ultimate hospitality guide.
SPACE PLANNING & INTERIORS
A HANDY SOLUTION Dolphin Solutions
discuss the space planning and maintenance benefits of integrated hand wash systems.
REFIT IN READING Saracen Interiors designed
and delivered a full fit out for Audatex, translating the brief to deliver showcase offices providing a more agile, open-plan work environment for all employees.
TOMORROW’S FM | 05
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