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A more sustainable washroom


Kimberly-Clark Professional’s RightCycle programme helps Harrods reduce its waste footprint through recycling.


Harrods, the world’s leading luxury department store, has ambitious plans to create a more sustainable future. Harrods Path to a Sustainable Future sustainability initiative details its plan to ‘operate as efficiently as we can, as soon as we can, with year-on-year reductions in our carbon footprint, responsible water and waste management, and improvements across packaging’.


To meet high sustainability targets, the famous retailer has teamed up with Kimberly-Clark Professional’s new RightCycle Programme to recycle their used hand towels. Together with distributer partner Banner and recycling partner First Mile, the new programme is expected to reduce Harrod’s waste footprint by 2.8% and has improved recycling rates by 1% since implementing the programme in October 2021.


Rebecca Morgan, Corporate Social Responsibility Manager at Harrods, explained: “We're on a path to a sustainable future, and as part of that, we have some key focus areas for this year. We're looking at our path to net zero and we're looking to reduce our waste and increase our recycling rates.


“We're taking hand towels from the customer restrooms here in store, and we're recycling them into new paper products. Our facilities management team identified the opportunity to recycle our hand towels and we are partnering with Kimberly- Clark Professional and Banner to implement this process and make it as simplistic as possible.”


Hassle-free closed-loop recycling


service for hand towels According to Kimberly-Clark Professional, the majority


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of used hand towels in the UK are currently just thrown away, but now the RightCycle Programme offers a more responsible solution. The programme is an innovative closed-loop service that transforms used hand towels into new Kimberly-Clark Professional paper products, with no upfront investment or additional labour.


James Hallam, Global Circularity Manager at Kimberly-Clark Professional, commented: “Recycling used hand towels is as easy as throwing them away. Used hand towels are kept separate from general waste at point of use, collected by our recycling partner who take them to an aggregation site for compression and baling. The bales are then transported to mills where the fibres are recycled and used in the manufacture of new tissue products – giving hand towels a second life.


“We know 84% of customers now have sustainability goals in place, and two of the most common are a reduction in waste footprint and increasing recycling rates. Taking up the hand towel recycling service, the RightCycle program can help a customer reduce their waste footprint by up to 25%, and also increase their recycling rate by up to 5% (based on UK office per person average kg waste).


“The service reduces your waste footprint, supports your sustainability goals and helps develop the circular economy today and for the future.”


More absorbent product reduces usage


With the introduction of the RightCycle Programme, Harrods has opted for more absorbent hand towels in its customer washrooms. Their new Scott hand towels


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