WEDNESDAY 15 MARCH 10:30 Cleaning for climate change


Nina Wyers, Marketing and Brand Director, The Floorbrite Group


MEET TEAM SOFTWARE


the role of the cleaning sector in reducing its impact. This year in London, Nina will expand further on the ideas she tabled in Manchester, focusing on what we can do as an industry to lead the way in responsible manufacturing and processes in order to achieve our environmental goals and change the climate crisis trajectory.


11:00 Education opportunities for the cleaning industry


Delia Cannings, Director at Environmental Excellence Training Development


What have we got now? What do we want going forward? Where do we get it from? This presentation will provide an overview that considers the value and importance of training, designed to assist with succession planning for the future.


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Drew Edwards, Digital Learning Manager, OCS Group


The reassurance of robust and effective cleaning services is now demanded by clients and the management of cleaning services is being closely scrutinised in an attempt to reduce risk factors whilst creating safer spaces. Recognition of the skill base required to clean and protect is therefore essential, requiring cleaning credentials to feature high on the agenda of government-funded programmes, including apprenticeships.


11:30 Morning Keynote: Hygiene as the foundation for healthier business


Stuart Bainbridge, R&D Director, New Growth Platforms, Reckitt


Dr Lisa Ackerley, Director of Medical and Scientific Engagement, Hygiene, Reckitt


The latest product innovation and research.


12:00 CSSA Panel: The future of cleaning – How technology is creating career opportunities


Moderator: Paul Ashton, CSSA Chairman


Why do panel members choose to work in the industry? How do panel members


see the industry changing as a result of technology? What technology do panelists feel will have the biggest impact? What excites panelist's most about the future of our industry? What would be panelist advice to anyone looking to find out more about technology? Featuring representatives from Birkin, Bunzl and OCS.


14:00 Hygiene innovation for the future – a panel discussion


Moderator: Louisa Moore, Communications and


BY WORKWAVE Software for What You Need Now. Software For What You Need Next.


During the Manchester Cleaning Show Conference in April 2022, Nina Wyers addressed the issue of climate change and


Sustainability Leader, Kimberly-Clark Professional


TEAM Software by WorkWave builds software to solve the biggest challenges cleaning companies face today — and what’s coming next.


As a leading global manufacturer, Kimberly-Clark Professional supplies innovative and sustainable washroom solutions, hygiene products and industrial supplies across all sectors. In the cleaning and FM industry, everyone has operated in a VUCA (volatile, uncertainty, complexity, ambiguity) environment over the past few years with significant shifts in our industry, some for the better and some less so.


teamsoftware.com/tomorrowscleaning


This panel will debate the trends – good and bad – that have emerged along with the biggest challenges and major shifts now faced by the industry. The panel will look at the implications on all sectors and how manufacturers can step- up and deliver innovation that enhances hygiene and drives sustainability for the cleaning industry.


Panelists: Craig Bowman, General Manager UK & Ireland, Kimberly-Clark Professional; Jo Mullins, Innovation


Commercialisation Leader, Kimberly-Clark Professional; Denise Hanson, Head of Technical Services, BICSc.


14:30 Expect or inspect?


Moderator: Neil Spencer-Cook, BICSc Chief Operating Officer


This session will question the vital role of quality inspections in delivering consistently high site standards in the


cleaning and hygiene sector. Everyone will have heard the phrase ‘Well it’s just filthy’, but what does this really mean? After all, one man’s filthy may be another’s acceptable standard.


We question the terminology that takes the subjective out of cleaning inspections to ensure that everyone is looking at the same outcomes. It's not what we expect to see but what we inspect that drives a quality standard. There will also be an interactive session to show how important consistent outcomes really are.


Panelists: Denise Hanson, Head of Technical Services, BICSc; Kelsey Hargreaves, Assistant Technical


Specialist, BICSc; Darrin McCartney, Head of Operations, Mitie Cleaning & Hygiene Services.


15:00 CSSA Panel: The future of cleaning


Three CSSA Innovation Showcase finalists provide an overview of their innovation and explain how it is relevant to the future of the industry, including key benefits.


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