FLOORCARE & MAINTENANCE
“The money in floorcare is made, or lost, in the years after the invoice is paid.”
Your most expensive machine
Every scrubber, sweeper and burnisher has a life: bought, deployed, moved between sites and contracts, repaired again and again, and eventually retired. Alexander Manafi, CEO of ToolSense, explains why the next gain in floorcare isn’t a smarter machine, but managing that whole life and the service behind it.
Last year, one of our customers pulled together five years of service records on a scrubber dryer. What they found was 11 call-outs, two motor replacements and enough invoiced labour to have bought the machine twice over. Nobody decided to keep repairing it
forever: it happened one reasonable job at a time, because nobody had added the bills up against what a replacement was worth. That is not a repair problem – it is a lifecycle problem.
Most of the floorcare conversation still lives in the day you’re in: is the machine clean, is it working, is someone free to fix it. Almost none of it covers the life the machine is living, from the purchase order through years of redeployment across sites and contracts, to the point, usually unnoticed, where it should be repaired once more or retired for good.
On a mixed fleet the problem compounds. Scrubbers from one manufacturer, sweepers from another, each with records scattered across paper files, portals and whatever a technician remembers, if they exist at all. Add up one machine’s true lifetime cost and you hunt through three or four places for it; add it up across a few hundred machines, and nobody does.
Spotting a fault is not the same as fixing it. On too many fleets a fault is flagged in one place, a technician’s diary sits in another and parts are three emails away, so the engineer who turns up works from memory, not a service history.
20 | TOMORROW'S CLEANING IRELAND
The first call-out often isn’t the one that fixes it. That is a field service problem as much as a maintenance one: the fix depends on the right engineer arriving with the right parts and the full history already in hand.
Put both halves right and the payoff compounds. When every job, part and hour is logged automatically, technicians fix jobs right first time, and live data on running hours and fault codes books a service at the first warning sign, not after the machine has stopped. Across our customers’ fleets, that shift is worth around 80% less downtime and a fifth off machine costs over an asset’s life. The harder-won gain comes later: a clean record that tells you, on evidence rather than instinct, whether the next repair is worth it, or the machine has earned its retirement.
This is why we built ToolSense around the whole life of the asset, not just the day it breaks down. Every machine, whatever the brand, carries a QR code for the quick jobs and, on the bigger ones, Internet of Things-based live data (running hours, battery health, fault codes), building one service history from commissioning to resale or scrap. In Ireland, that discipline already runs across ISS UK & Ireland, Spectrum Property Services and Cleaning Machines Ireland’s floorcare fleets: every ‘repair or retire’ decision made on the numbers, not on how a machine happens to be running this week.
Buy well, but the money in floorcare is made, or lost, in the years after the invoice is paid: in every job logged, every part fitted and every honest call on what a machine has earned its keep.
www.toolsense.io x.com/TomoCleaning
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