How BICSc supports the leisure and


hospitality sector BICSc has been developing professional cleaning standards for more than 60 years and is recognised as the largest independent, professional and educational body within the cleaning industry. BICSc provides organisations with accredited training, auditing services, consultancy, productivity reviews and operational support designed to improve cleaning performance and business outcomes.


Its approach is built around recognised standards, practical skills development and independent expertise, helping organisations move from reactive cleaning management to a structured, measurable model.


1. Professional training and skills


development People are at the heart of every successful hospitality operation. BICSc Cleaning Professional’s Skills Suite (CPSS) provides structured, accredited training which equips cleaning operatives, supervisors and managers with the knowledge and practical skills required to deliver consistent cleaning results.


Training helps organisations: •


Improve cleaning effectiveness


• Reduce inconsistencies between sites and teams •


Increase staff confidence and engagement


• Provide recognised career pathways • Support employee retention and professional development


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For businesses facing recruitment and retention challenges, offering accredited training demonstrates an investment in employees and helps raise the profile of cleaning teams within the organisation.


The CPSS also allows organisations to tailor training to the environments their teams work in. For example, hospitality teams may require competence in washroom cleaning, floorcare, bedroom areas, kitchen-adjacent spaces, touchpoint cleaning and safe chemical use. By building training around practical tasks, businesses can ensure operatives understand not only what needs to be cleaned, but why the correct method matters.


2. Independent cleaning and hygiene


audits Many organisations believe they know how well their cleaning operation performs, but independent verification often reveals opportunities for improvement. BICSc cleaning and hygiene audits provide an objective assessment of:


• Cleaning standards • Hygiene performance • Health and safety compliance • Documentation and procedures • Equipment and resource utilisation • Training requirements


These audits provide clear, evidence-based recommendations which help organisations understand where improvements can be made and how they can demonstrate due diligence to guests, customers and stakeholders.


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