CONTRACT CLEANING Unlocking success


ABM’s Lewis Cannell shares his insights on the pivotal factors propelling ABM’s Critical Solutions business to new heights, offering a compelling perspective on the six key priorities that have shaped and continue to shape its growth trajectory.


As part of ABM’s leading facility solutions offering, the Critical Solutions team provides everything customers need to avoid unplanned and costly downtime within critical infrastructure systems; servicing more than 500,000m2 data-centre space annually.


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The comprehensive suite of services ensures impeccable technical cleaning continuity for data centres and other vital infrastructures – but with demand for data centres still at its peak, how do service providers stand out from the crowd?


Exemplary expertise at the core


ABM’s dedication to quality is reflected in our adherence to the ISO 14644-1:2015 standard. This not only underscores our commitment to precision but also speaks to the calibre of our workforce. All ABM team members are highly skilled professionals who have undergone rigorous training to ensure they meet the industry’s most exacting demands. This foundation of expertise sets the stage for consistently superior service delivery.


“With demand for data centres at its peak, how do service providers stand out from the crowd?”


Elevated expectations through vetting


One of ABM’s crowning achievements is our team’s BS7858 vetting. This meticulous screening process ensures that all team members are not only highly skilled, but also possess the integrity and reliability to match. This translates to the ability to consistently exceed customer expectations. ABM’s commitment to this stringent vetting process guarantees that clients can place their trust in us, knowing that our critical solutions will be delivered with the utmost professionalism and reliability.


In-house excellence


ABM’s distinction lies in our self-delivery approach. Unlike many competitors who outsource critical tasks, our commitment to self-delivery ensures that clients receive services directly from our highly-trained experts. This approach allows for greater control, flexibility and accountability throughout the service delivery process.


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Building partnerships, expanding horizons


ABM’s Critical Solutions team’s far-reaching presence across the EMEA region, with a notable foothold in Holland, Germany, Belgium and Denmark, showcases our commitment to being where our clients need us. This network is a testament to our dedication to building meaningful relationships with major construction and data centre companies, facilitating seamless collaboration and an in-depth understanding of industry needs.


A significant contract win with a major data centre construction business, in partnership with ABM Ireland (previously Momentum Support), further builds on this European presence. Data centres play a pivotal role in supporting the digital world we live in, and maintaining the highest standards of hygiene within these centres is paramount to ensure uninterrupted functionality and to mitigate any potential risks. ABM is deploying its Critical Solutions team to deliver world class cleaning services tailored specifically for data centres.


Elevating safety to a new standard


ABM’s focus on health and safety is paramount, as exemplified by our recent award for outstanding commitment to site health and safety. Collaborating with Dornan Engineering on a significant project in Belgium, our team achieved the highest accolade in a point-based evaluation system across all contractors on site. This recognition not only underscores our dedication to safe practices, but also solidifies ABM as a leader in maintaining an environment that prioritises the wellbeing of all stakeholders.


Pioneering sustainability


ABM recognises that our role extends beyond services; it encompasses a responsibility to the environment and society as a whole. Our proactive approach to sustainability is evidenced by our exploration of greener cleaning alternatives. Innovations such as vacuum cleaning technology and grey water recycling schemes illustrate our commitment to reducing our ecological footprint and assisting clients in achieving their sustainability goals.


Success in an extremely competitive market takes steadfast adherence to standards, relentless pursuit of expertise and a visionary approach to collaboration. Our Critical Solutions business demonstrates that commitment to excellence, safety and sustainability in the rapidly evolving world of critical cleaning is a recipe for success as we continue to expand our footprint.


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