FEATURE


CASE STUDY: W12 Shopping Centre


Robert Scott reveals how robotics will revolutionise cleaning efficiency at W12 Shopping Centre.


W12 Shopping Centre in Shepherd’s Bush has transformed its cleaning operations with the introduction of the MS60, an advanced robotic scrubber dryer from Robert Scott.


Supplied by Source Supplies and deployed by cleaning contractor Dall Cleaning Services, the cutting-edge machine has improved cleaning standards while also optimising resources, helping the team to tackle an expanded workload without compromising efficiency.


Expanding responsibilities


Dall Cleaning Services has long been responsible for maintaining W12’s 2,000m2


floor space. The contract


includes daily scrubber drying, mopping and dusting, but the recent addition of the car park to the cleaning responsibilities presented a new challenge. With an expanded brief but the same time restrictions, Dall needed a solution that could enhance productivity without significantly increasing costs or overburdening staff.


Chris Fenn, Director at Dall, explained: “As a company we’re always keen to explore new innovations. In particular, we knew there was technology out there that could make a real difference with the new requirements we faced in the large W12 space. The idea of a robotic cleaning machine was particularly appealing because it could free up our team to focus on other tasks at the shopping centre, which aligned perfectly with our needs.”


Introducing the MS60


Source Supplies, a trusted partner of Dall for many years, recommended the MS60 from Robert Scott’s Robotic


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division. Ollie Rastall, Director at Source Supplies, saw an immediate opportunity. He said: “By deploying a robotic scrubber dryer, Dall could reallocate its team to higher-value tasks while maintaining exceptional cleaning standards. It was a win-win solution.”


Chris Fenn was impressed from the outset. He added: “I’ve worked with Ollie for years and trust his expertise. After seeing the MS60 in action during a demonstration, I knew it was the right fit for W12.”


Why the MS60 stands out


The MS60 is designed for large, complex spaces like shopping centres. Developed with an industry-leading algorithm, the robotic scrubber dryer delivers close-edge cleaning with gaps of less than 10cm from walls and a zero- degree turning radius, ensuring high performance cleaning.


Equipped with 12 sensors, the machine can detect and avoid obstacles as small as 5cm high, making it ideal for navigating W12’s bustling environment, complete with pop- up displays, seating areas and shoppers.


Peter Jones, Regional Sales Manager at Robert Scott, commented: “When Chris explained the challenges he faced, we knew that the MS60 would provide an ideal solution. It delivers a premium finish while reducing the need for manual follow-ups. Its real-time tracking and reporting capabilities also allow for continuous optimisation of cleaning schedules.”


The machine’s self-sufficient design can also include a charging station that automates wastewater disposal and clean water refills, further streamlining operations.


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