Using a cloud-based platform provides the ultimate collaborative working solution. The ability to use this technology to collect employee or customer information is now so simple – bespoke forms can be collated easily with the results being automatically collected in a single document that uploads to any site we choose.
The provision of real-time information plus the instant availability of ancillary and supplementary details relating to a contract are all in one place online, enabling clients and staff to share this data, which can be accessed 24/7. All applications interact with each other and multiple users can work on the same documents simultaneously, which removes any confusion over which is the latest version.
In addition, communications can be by text, voice or video calls, enabling head office and on-site teams to engage and deliver consistent messaging throughout the business. Documents can also be translated instantly into multiple different languages making it easy for staff, who originate from all around the world, where English isn’t their first language.
Each client has its own portal, which works on all screens from desktops to smartphones, so everyone can access the data they need using a flexible ‘work anywhere’ approach. The portal contains all the relevant management information a client may need such as health and safety documentation (e.g. risk assessments, method statements, COSHH), staff training records, work schedules, company policies and quality auditing reports. These real-time documents allow users to view such items as KPI ratings as audits are being completed in real time, with reports produced instantaneously.
As well as improving business processes and saving time, the cloud-based auditing system means that staff scheduling is constantly updated so there are no gaps when it comes to customer service. If a team member is unable to reach their workplace, then the management team will be able to easily ensure there is another person on site to complete the work on time and to specification.
Another area where Principle has used technology is in the development of ‘needs-based’ cleaning. For example, client washroom use varies by location and time of day, so instead of just going from floor to floor on a rota, which could result in over-cleaning some washrooms and under- cleaning others, they are cleaned based on visitor numbers.
Software with real-time data on visitor numbers creates a whole new approach for cleaning. Cleaners know exactly where the locations are with the highest cleaning needs. They only have to check the small percentage of dispensers that need replenishing, freeing up valuable time to focus on other cleaning tasks. The software also enables multiple cleaners to work in tandem with the real- time data to manage cleaning needs across a busy site.
This technology enables the on-site team to submit a condition survey upon arrival in a washroom, record and monitor consumable levels and even automatically reorder when minimum stock levels are reached, avoiding unnecessary administration for management and enabling them to spend more time with their team.
www.tomorrowscleaning.com
Matt Kuwertz
“Cloud-based auditing systems mean that staff scheduling is constantly
updated, so there are no gaps when it comes to customer service.”
Principle self-delivers its window cleaning services via a team of 65 window cleaning experts. The world-famous ‘Walkie Talkie’ – aka 20 Fenchurch Street – and more than 200 other buildings, benefit from the company’s own fabric auditing, drop mapping and cradle-checking systems, which offer real-time reports that are available 24/7 via mobile devices. This enables clients and management to see which windows have been cleaned and allows for any maintenance issues to be reported.
Principle is also embracing the advancements in battery technology: this means many of its contracts are now cable free, which provides a significant increase in productivity and reduces the health and safety risk associated with trailing cables. The company also uses ‘robot’ scrubber driers throughout its portfolio and is continually working with its supply chain to identify further improvements that can make their solutions leaner.
Matt concluded: “One of our main aims is to be the most sustainable cleaning services company to work for, providing the best working conditions for our 2,200 employees. We want to invest in solutions that make a difference to our clients and partners where we can share information to support wider FM services.
“Our investment in technology helps to facilitate closer working partnerships and higher standards of service delivery. In providing real-time information for any service plus instant access to the most up to date data all in one place, we can all share a single platform and that’s where we believe technology helps us create a competitive advantage.”
www.principlecleaning.com CONTRACT CLEANING SUPPLEMENT 2018 | 19
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