“When I called Volvo, the response was immediate. They couldn’t do enough to help me. We soon had a machine on demo, which was accompanied by a qualified Volvo engineer, whose help and expertise was invaluable.”
“This is an ideal size for our operations.” Comments Ian, “It gives us the flexibility we need on some of our jobs and keeps the weight of the machine down too.” The large, 12t capacity hopper allows for continuous paving
with the folding front flap ensuring good material retention at all times. Independent, reversible drives for both conveyors and height adjustable augers supply a constant flow of material to the screed and a newly designed and through hardened tamper bar improves durability and reliability. Whilst Ian doesn’t have a dedicated fleet replacement schedule, the Volvo will be kept in the company for at least five years.
“The build quality is far superior to what we have had in the past and if it is performing well, we may keep it longer.” According to Ian, where Volvo far outstrip the competition is their attention to detail and personal service. “They are at the end of the phone if we need them, their parts are available if we need them. We cannot have the machine breaking down and sitting on-site for days while spares are ordered. We need to be up and running as soon as possible and that, we think, can only be achieved with the level of customer service Volvo gives.” ■
Paul Argent
24 THE VOICE MAGAZINE No30 2017
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