SEPTEMBER/OCTOBER 2021 Vol. 3, No. 5 CONTENTS


4 COVER STORY


4 Pulling Together Patients and Clinicians Are Learning How to Co-Produce Care Pathways, Outcome Measures, and Clinical Trials By David Raths, Senior Contributing Editor


12 FEATURE: REVENUE CYCLE


Is AI in Revenue Cycle’s Future? Experts Say the Answer is a Clear “Yes, But”


Experts, and CFOs in the trenches, agree that revenue cycle management leaders need to buttress their technological and process foundations before they can exploit the potential inherent in AI solutions By Mark Hagland, Editor-in-Chief


20 FEATURE: TELEHEALTH


The American Telemedicine Association’s Ann Mond Johnson Looks Forward into Telehealth’s Future


Ann Mond Johnson, CEO of the ATA, shares her perspectives on the current moment around telehealth in U.S. healthcare; she will share a keynote address at the Healthcare Innovation Summit in Nashville in September By Mark Hagland


24 FEATURE: ALTERNATIVE PAYMENT MODELS


Brooks-LaSure and Fowler Make It Clear: There’s a New APM Sheriff’s Posse in Town


In a groundbreaking article in the Health Affairs Blog, CMS Administrator Chiquita Brooks-LaSure and CMMI Director Elizabeth Fowler make it clear that they’re about to rearrange the APM landscape for providers By Mark Hagland


12 hcinnovationgroup.com FACEBOOK facebook.com//healthcareinnovationgroup


TWITTER twitter.com /hcinnovationgrp


LINKEDIN linkedin.com /groups/90501/ SEPTEMBER/OCTOBER 2021 | hcinnovationgroup.com 1 DEPARTMENTS


28 CYBER CORNER What Were the Biggest Cybersecurity Lessons Learned at HIMSS21?


Leaders cited collaboration and resiliency as two major cybersecurity themes at the HIMSS21 conference in Las Vegas Aug. 9-13 By Janette Wider, Managing Editor


COLUMNS


2 EDITOR’S NOTES Do You Know What Language You’re


Speaking With Your Patients? By Mark Hagland

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