56


ADVICE & HELPLINES CONTINUED Highways England


...................................................................... 0300 123 5000


HM Revenue & Customs Capital Gains tax enquiries


...................................................................... 0300 200 3300 Child Benefit Helpline


...................................................................... 0300 200 3100 Customs, International Trade & Excise enquiries ...................................................................... 0300 200 3700 Income Tax Enquiries


...................................................................... 0300 200 3300


Textphone...................................................... 0300 200 3212 Self Assessment Helpline


...................................................................... 0300 200 3300 Tax Credit Helpline


...................................................................... 0300 200 3300


Textphone...................................................... 0345 300 3909 VAT Helpline


...................................................................... 0300 200 3300 Welsh speaking helpline For tax and tax credits................................... 0300 200 1900 For VAT, customs, excise and duties ...................................................................... 0300 200 3705


Home Office English........................................................... 0300 200 3700 ...................................................................... 020 7035 4848


Identity & Passport Service Passport Adviceline ....................................... 0300 222 0000


Income Tax Enquiries ...................................................................... 0300 200 3300 Jobseekers Direct


...................................................................... 0800 055 6688 JobcentrePlus – Employer Direct ...................................................................... 0345 601 2001


Members of Parliament House of Commons ....................................... 020 7219 4272 European Parliament .................................... 020 7227 4300 House of Lords .............................................. 020 7219 3107 Welsh govt .................................................... 0300 060 4400 Ministry of Justice 102 Petty France, London.............................. 020 3334 3555 OFSTED – Office for standards in education, Children’s Services and Skills


...................................................................... 0300 123 1231 Prison Service – Ministry of Justice


...................................................................... 020 3334 3555 TV Licensing


...................................................................... 0300 790 6071 UK Visas & Immigration Employers & Education Providers Helpline... 0300 123 4699 United Kingdom Parliament


Local Pages ADVICE & HELPLINES CONTINUED


House of Commons ....................................... 020 7219 4272 House of Lords .............................................. 020 7219 3107


Valuation Office Agency England......................................................... 0300 050 1501 Wales ............................................................ 0300 050 5505


Vehicle Licensing Vehicle Registration & Tax Enquiries............. 0300 790 6802


Health


Action on Hearing Loss (Previously RNID) Helpline ........................................................ 0808 808 0123 Textphone...................................................... 0808 808 9000 Alzheimers Society


National Dementia Helpline......................... 0300 222 1122


Blind. Royal National Institute – (RNIB) Helpline ........................................................ 0303 123 9999 Breakthrough Breast Cancer


...................................................................... 0808 010 0200 Breast Cancer Care Helpline ........................................................ 0808 800 6000


Cancer Research UK Carers UK


Cancer Information Nurses ........................... 0808 800 4040 Adviceline...................................................... 0808 808 7777


Children’s Hospice South West


.....................................................................(01271) 325270 Dental Helpline


...................................................................... 0845 063 1188


Diabetes UK Careline......................................................... 0345 123 2399


Dyslexia Association. British Helpline ........................................................ 0333 405 4567 Epilepsy Action Freephone helpline....................................... 0808 800 5050 Leukaemia Care 24Hr CARE Line.............................................. 0808 801 0444 Macmillan Cancer Support


...................................................................... 0808 808 0000 Marie Curi Supporter Relations Team Support Line.................................................. 0800 808 1111 ......................................................................... 0800 716146


Mencap Mencap Direct ............................................... 0808 808 1111


Meningitis Research Foundation Freefone Helpline ......................................... 0808 800 3344 Meningitis NOW


Meningitis Helpline ...................................... 0808 801 0388 Mind – For better Mental Health Infoline.......................................................... 0300 123 3393 Multiple Sclerosis Society Helpline ........................................................ 0808 800 8000 National Blood & Transplant (NHSBT) ...................................................................... 0300 123 2323 NHS 111 Service


..............................................................................24Hrs 111


Local Pages


ADVICE & HELPLINES CONTINUED Overeaters Anonymous


OAGB Ltd, 48 Green Lanes, London.............. 0779 858 7802 National Deaf Children’s Society Freephone Helpline ...................................... 0808 800 8880


Parkinsons UK Helpline ........................................................ 0808 800 0303


Prostate Cancer UK Rethink


SANE Scope


...................................................................... 0800 074 8383


Advice Service................................................ 0300 500 0927 St. John Ambulance General Enquiries ......................................... 0870 010 4950


State Pensions Benefit Terence Higgins Trust


...................................................................... 0808 802 1221 NHS Blood & Transplant Organ Donor Line.......................................... 0300 123 2323


HOUSING Shelter Free Housing Advice Helpline....................... 0300 330 1234 Wales support line ........................................ 0845 075 5005


LICENCES DVLA


Driver Licence Enquiries................................ 0300 790 6801 Textphone...................................................... 0300 123 1278


TV Licensing ...................................................................... 0300 790 6130


Vehicle Registration & Tax Enquiries ...................................................................... 0300 790 6802


MISSING PERSONS


Messages Home – Run Away Helpline Leave a confidential message


.................................................................................. 116000


Missing People & Say Something Campaign UK & Europe Hotline................................................. 116000 ............................................116000@missingpeople.org.uk Textphone.................................................................. 116000 Salvation Army Family tracing service ................................... 0845 634 4747


OMBUDSMEN Financial Ombudsman Service


...................................................................... 0800 023 4567 Gambling Commission


...................................................................... 0121 230 6666 Legal Ombudsman


...................................................................... 0300 555 0333 Local Government Ombudsman Social Care .................................................... 0300 061 0614


Helpline ........................................................ 0300 304 7000 Help & Information....................................... 0808 800 3333 ...................................................................... 0800 731 7898


Stroke Association. The Helpline ........................................................ 0303 303 3100


ADVICE & HELPLINES CONTINUED OFCOM


...................................................................... 0300 123 3333 Welsh speaking............................................. 0300 123 2023


OFSTED ...................................................................... 0300 123 1231 OFWAT


...................................................................... 0121 644 7500 Ombudsman Services: Energy


...................................................................... 0330 440 1624 Ombudsman Services: Property


...................................................................... 0330 440 1634 Ombudsman Services: Communications ...................................................................... 0330 440 1614


Parliamentary & Health


...................................................................... 0345 015 4033 Call Back Service........................................... 0762 481 3005 Transport Focus Ombudsmen


...................................................................... 0300 123 2350 Pensions ...................................................................... 020 7630 2200


Public Services Ombudsman for Wales ...................................................................... 0300 790 0203


Rail & Road. Office of ...................................................................... 020 7282 2018


SMALL BUSINESS ADVICE Business Support Helpline


...................................................................... 0845 600 9006 Business Wales Helpline ...................................................................... 0300 060 3000 CBI


....................................................................(020) 7379 7400 Department for Business Innovation & Skills (BIS) 1 Victoria St, London..................................... 020 7215 5000 National Federation of Self Employed & Small Business (FSB) ...................................................................... 0808 202 0888 Business Wales.................................................... 0300 060 3000


TRAVEL Eurostar Telephone Bookings...................................... 0343 218 6186


Eurotunnel Bookings ....................................................... 0844 335 3535 Congestion Charging London


...................................................................... 0343 222 2222 National Rail Enquiries


...................................................................... 0345 748 4950 Welsh speaking............................................. 0345 604 0500 Sustrans – Information


...................................................................... 0300 303 2604 Traveline ............................................................. 0871 200 2233


WELFARE & SOCIAL SERVICES Relate


...................................................................... 0300 100 1234


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