54 ADVICE & HELPLINES


ADDICTION Al-Anon & Alateen


For families & friends of problem drinkers 57b Gt Suffolk St, London............................... 0800 0086811 Alcoholics Anonymous PO Box 1, York YO1 7NJ................................. 0845 769 7555


Drinkline


...................................................................... 0300 123 1110 Families Anonymous Helpline


...................................................................... 0845 120 0660


Frank.................................................................... 0300 123 6600 Gamcare Problem gambling ........................................ 0808 802 0133 Quit Smoking Helpine


...................................................................... 0800 169 0169 Release ...................................................................... 0207 324 2989 Re-Solv Solvent and volatile substance abuse............ 01785 810762


ADOPTION AND FOSTERING CORAM BAAF Adoption & Fostering Academy England......................................................... 020 7520 0300


Fosterline ...................................................................... 0800 040 7675 Fosterline Wales ...................................................................... 0800 316 7664


ANIMAL WELFARE RSPB


....................................................................... 01767 680551 RSPCA – Cruelty/Advice


...................................................................... 0300 123 4999 CHILDREN Child Death Helpline


......................................................................... 0800 282986 ........................................Mobile Freephone 0808 800 6019


The Mix Free confidential help for under 25’s .................................................(1pm-11pm) 0808 808 4994


PACEY Professional association for childcare & early years England......................................................... 0300 003 0005 Wales ............................................................ 0845 880 1299 National Childrens Bureau 8 Wakely St, London EC1V 7QE ..................... 020 7843 6000


NSPCC 24/7 advice & support................................... 0808 800 5000 CONSERVATION


Local Pages ADVICE & HELPLINES CONTINUED


Global Action Plan Kean St, London ............................................ 020 7420 4444


CONSUMER ADVICE Advertising Standards Authority 71 High Holborn, London.............................. 020 7492 2222 Citizens Advice Bureau


...................................................................... 0344 411 1444 Wales ............................................................ 0845 404 0505 Financial Ombudsman Service


...................................................................... 0800 023 4567 Mailing Preference Services ...................................................................... 0845 703 4599 OFCOM


...................................................................... 0300 123 3333 Welsh speaking............................................. 0300 123 2023


OFSTED ...................................................................... 0300 123 1231


OFWAT – Water Services Regulation Authority ...................................................................... 0121 644 7500 Ombudsmen Service. Communication ...................................................................... 0330 440 1614 Textphone...................................................... 0330 440 1600


Transport Focus Passenger Helpline 8am-8pm....................... 0300 123 2350 Water. Consumer Council for


...................................................................... 0121 345 1000


CRIME & VIOLENCE Crimestoppers


24Hr Line to receive information about crime ......................................................................... 0800 555111 Domestic Abuse & Sexual Violence Helpline – Wales ...................................................................... 0808 801 0800 Domestic Violence Helpline. National ............................................24Hr Freephone 0808 200 0247 Neighbourhood & Home Watch Network ...................................................................... 0116 402 6111 Rape & Abuse Line


..................................... 7pm-10pm Females 0808 800 0188 .........................................7pm-10pm Males 0808 800 0188 Rape Crisis England & Wales Confidential Freephone helpline ...................................................................... 0808 802 9999


Refuge.


24Hr Domestic Violence Freephone Helpline ...................................................................... 0808 200 0247 Victim Supportline


...................................................................... 0808 168 9111 DEBT


Stepchange (formerly Consumer Credit Counselling) Free advice on problem debt ........................ 0800 138 1111 National Debtline Free confidential and independent advice ... 0808 808 4000


Local Pages ADVICE & HELPLINES CONTINUED


DISABLED Scope


...................................................................... 0808 800 3333 Disability Benefits Helplines DWP .............................................................. 0800 731 0122 Textphone...................................................... 0800 731 0317 Personal Independence Payment (PIP) PIP Helpline.................................................. 0800 121 4433 Textphone...................................................... 0800 121 4493 Disability Living Allowance Helpline (DLA) ...................................................................... 0800 121 4600 ...................................................................... 0345 722 4433 Disabled Living Foundation Helpline Solutions for Independent Living.................. 0300 999 0004


Disabled Persons Tax Credit Helpline ........................................................ 0345 300 3900 Textphone...................................................... 0345 300 3909


RADAR: the Disability Rights People General enquiries ......................................... 0330 995 0400


DISCRIMINATION ACAS Free & confidential advice ............................ 0300 123 1100 Disabled Students Helpline


...................................................................... 0300 995 0414 Equality Advisory Support Service Advice line..................................................... 0808 800 0082 Self Directed Support


...................................................................... 0300 555 1525


FAMILY & MARRIAGE ADVICE Family Lives (Formerly Parentline Plus) ...................................................................... 0808 800 2222


Gingerbread Freephone helpline....................................... 0808 802 0925


Pregnancy Advisory Service. British (BPAS) ...................................................................... 0345 730 4030


Relate ...................................................................... 0300 100 1234 GENERAL


Action on Elder Abuse Age UK


...................................................................... 0808 808 8141


Advice............................................................ 0800 169 6565 Child Death Helpline.............................................. 0800 282986 .....................................Free for Mobile No’s 0808 800 6019 Citizens Advice Bureau


...................................................................... 0344 411 1444 Consumer Helpline........................................ 0345 404 0506 Wales ............................................................ 0845 404 0505 Compassionate Friends. The


supporting bereaved parents & their families after a child dies ........................................... 0345 123 2304 Cruse Bereavement Care Daytime helpline........................................... 0844 477 9400 RD4U – Young Person’s Helpline ...................................................................... 0808 808 1677


ADVICE & HELPLINES CONTINUED


Learndirect Free advice about learning.............................. 0800 101901 Lifeboats – RNLI West Quay Rd, Poole..................................... 0845 122 6999 London Lesbian & Gay Switchboard Helpline ........................................................ 0300 330 0630


National Trust. The PO Box 574, Manvers, Rotherham S63 3FH ...................................................................... 0344 800 1895


Royal Life Saving Society UK ....................................................................... 01789 773994 Samaritans ................................................................................. 116 123


Tourism For All UK ............................................... 0845 124 9971 Veterans UK Helpline ........................................................ 0808 191 4218 Winstons Wish – Help for bereaved children ...................................................................... 0845 203 0405


Womens Aid Federation


...................................................................... 0117 944 4411 Domestic Violence helpline........................... 0808 200 0247


GOVERNMENT DEPARTMENTS Carers Allowance Helpline ........................................................ 0800 731 0297 Textphone...................................................... 0845 604 5312 Child Support Agency – Child Maintenance Service Helpline ........................................................ 0800 171 2033 Textphone...................................................... 0800 171 2162 Citizens Advice Bureau ........................................ 0344 499 4718 Consumer Helpline........................................ 0345 404 0506 Disclosure & Barring Service (DBS) (Previously CRB) Disclosure Helpline....................................... 0300 020 0190 DEFRA – Department for Environment, Food & Rural Affairs ...................................................................... 0345 933 5577 Department for Education


...................................................................... 0370 000 2288 Department of Health & Social Care 79 Whitehall, London.................................... 020 7210 4850 Textphone...................................................... 020 7210 5025 Disability Living Allowance (DLA) Helpline ........................................................ 0800 121 4600 Textphone...................................................... 0345 722 4433 Driving Licenses – (DVLA)


...................................................................... 0300 790 6801


Textphone...................................................... 0300 123 1278 Environment Agency


...................................................................... 0370 850 6506 Equality Advisory Support Service (EASS) ...................................................................... 0808 800 0082


Textphone...................................................... 0808 800 0084 Foreign & Commonwealth Office General Enquiries ......................................... 020 7008 1500


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