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CONT I NuOuS L y WOR K I Ng FOR pHaRMaCI S T S
at McLernons, our whole company’s ethos is that every single member of our team is continuously working for you – from sales and accounts, to engineers and trainers, developers and our Customer Services team.
T
his has been particularly to the fore over the past few months as we have sought new and
innovative ways to help you run your business through the challenges posed by the COvID pandemic and you will begin to notice these changes on your McLernons systems.
Your pharmacy system’s security With an increasing number of cyber attacks on everything from banks to healthcare trusts, we believe that now, more than ever before, it is vital that you do everything you can to protect the integrity of your patient data. as you, the pharmacy owner, are the controller of the data which you hold – both for your own employees and your patients – the responsibility to keep this data safe rests with you. every day brings news of fresh attempts by sophisticated scammers to hack into healthcare systems.
‘as you will know,’ says graham Henderson, Director, ‘McLernons can manage all Windows security updates on your behalf in order to keep your devices secure and up to date and ensure that there are no conflicts with your pharmacy applications, on your dispensary and epOS systems, head office and networks. Over the next few months, we will gradually be migrating all our customers to a new, managed workplace solution. This will provide an enhanced level of anti
virus and an improved level of content filtering.
‘This new application allows us to see if laptops and pCs, which are accessing your pharmacy pCs, have anti virus on them, as this is a potential ‘back door’ for malware and hacking attempts.’
Our solution provides network
protection features including • Anti-malware – detecting and blocking malware threats before they have a chance to inflict damage to devices. • Behavioural analysis – determining if the file may be a threat. • Network traffic scans – providing data protection for email and user web browsing in real time, and scanning various types of network traffic for potential security threats. • Content control – restricting what users can access and send over the Internet. • Anti-phishing – preventing the attempt to obtain sensitive information such as credit card numbers or account information from a bank for malicious reasons. • Disk encryption – this will now be managed centrally by McLernons • Password management – we will be implementing password changes on pCs over the coming months.
What else can you do? Our new management system is the best that is currently available on the
marketplace, but it does not provide you with 100% IT security. an av package can only help mitigate your exposure to cyber security attacks, it cannot prevent all of them. There are a number of steps which you can take to enhance your pharmacy IT security and ensure that a successful attempt by a hacker doesn’t result in a catastrophic loss of data, which is unlikely to be recoverable.
Steps to improve your IT security We strongly recommend that you implement all of the following recommendations in order to increase the cyber security of your business, and our staff are able to help advise you.
• Upgrade to Windows 10 Windows 7 systems are no longer routinely supported by Windows and, if your system becomes corrupted, your data will be lost. In the meantime, it will begin to run more slowly, thus slowing down your dispensing process.
• Passwords and administration rights We will be rolling out password management for MpS over the next few months, but you should also think about changing the password on your pCs on a regular basis.
• Email security If you use free-to-use email addresses such as Hotmail or google mail, you are effectively leaving the back door of your pharmacy pC unlocked and
vulnerable to attack. We can give you advice and guidance on setting up a more secure email account today, and recommend Office 365 with advance threat protection.
• Staff training although your staff are undoubtedly the greatest asset of your business, they are also the inadvertent cause of a successful cyber attack on your business. We can direct you to a number of sources of help and training, including the ones we use for our own staff training, which provide tips on how to spot phishing attacks and other attempts by hackers to access your patient data.
• Firewalls We strongly recommend that pharmacies consider installing a hardware-based firewall, and to review the various devices that you allow to access your network. The basic ISp router which facilitates your access to the internet is not sufficient to protect your pharmacy systems. Take a moment to consider how many other devices are currently on your pharmacy network, such as CCTv, mobiles, laptops and tablets, and credit card units. are they patched and up to date? We can provide Firewall solutions from as little as £300 per year.
Please take time to reflect on how you could strengthen your IT security and call any of our customer service or sales teams for further information.
www.mclernons.com
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